755 Regal Court

“Unnecessarily lets itself down”

I wanted to like this venue. I really did. Our room was very clean and tidy. The staff were lovely and the location is great with good proximity to town. That should have been the end of this review, but for some glaring issues. As someone who worked in hotel/motels as a cleaner for a time in my … more

I wanted to like this venue. I really did. Our room was very clean and tidy. The staff were lovely and the location is great with good proximity to town. That should have been the end of this review, but for some glaring issues. As someone who worked in hotel/motels as a cleaner for a time in my youth, there were a few industry standards missing in action and a lack of general care that the average traveler expects when spending their hard earned dollar. For context our booking was a last minute one to attend my mother in law’s funeral in Dunedin. Signs of overdue maintenance in the room were visible in parts of the main room and ceiling. These weren’t a deal breaker however. The toilet in our room struggled to flush properly. Not a good start. While my teenagers appear to have scored the lottery in their bed choices, the bed I slept in, was not good at all. I found it uncomfortable, lumpy and probably past its used by date. On our first morning we had to be out early for the tangi. It wasn’t until everyone went to shower there was only two towels for four people. On its own not a problem, but no one was in the office when they were meant to be. We couldn’t afford to wait too long meaning half of us didn’t get a shower before the funeral. While it’s common not to fully service a room every day on a multiple night stay, it is common to restock items like milk, tea, toilet paper. Don’t expect this at Regal Court. You will have to go to the office for refills of everything including a walk of shame with toilet paper across the car park. The outdoor furniture at the front of our unit had seen better days and would have been better not being there at all. Our courtyard and indeed the gardens, in general needed weeding badly. My partner found the plant pot on an outdoor table with soggy cigarette butts still in it, the most revolting thing of all. The flaws in this property send a message to the customer that really the owners don’t care. Why then, would the customer care to stay there? We won’t be back. The sad thing is that for a tiny bit more effort my review would have been massively different.

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