El Mapi Hotel By Inkaterra

“Good location, management improvements needed”

We spent 2 nights after doing the Inca Trail. Good central location but can be noisy since the doors and windows don’t really seal well ( common on our trip through Peru). Poorly managed though. Front desk poorly organized. On the second day, there was not hot water after a day hike to Machu Picchu… more

We spent 2 nights after doing the Inca Trail. Good central location but can be noisy since the doors and windows don’t really seal well ( common on our trip through Peru). Poorly managed though. Front desk poorly organized. On the second day, there was not hot water after a day hike to Machu Picchu mountain. Phoned the front desk. They promised to get back to me but didn’t. Went out for lunch unshowered and told a housekeeping staff in our hallway who walkie talkied someone on the spot. Came back 2 hours later, still only lukewarm water. No note from management apologizing. Also bar charges on checkout that didn’t belong to us. Room was fine otherwise and food decent.

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“Well located, great atmosphere”

My experience here was a mixed bag. I stayed in a suite room for 1 night on our way to Machu Picchu. The hotel and rooms were very clean. The check-in and check-out were efficient. The suite was large with a bedroom & sitting areas separated by the shower & bathroom. The location is great, ju… more

My experience here was a mixed bag. I stayed in a suite room for 1 night on our way to Machu Picchu. The hotel and rooms were very clean. The check-in and check-out were efficient. The suite was large with a bedroom & sitting areas separated by the shower & bathroom. The location is great, just a short walk from the train station. The food at the restaurant and drinks at the bar were excellent, with very good service. They even offered to bring our bags to the train station in time for our train back to Cuzco, which was very helpful. So overall it was a great experience, but with a few room design issues that I was surprised to see. Firstly, there is no door separating the bedroom and sitting area, just a flimsy plastic curtain, and as I was sharing the room with my son, this was kind of uncomfortable. Secondly, there is no place to hang your towel or even put your soap and shampoo in the shower area. You have to leave them on the floor of the shower and bend down to pick them up when you need them! That’s ridiculous, and I hope they do something about this for future guests. Other than this, I have just nice memories of our stay there.

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“A good location to visit Machu Picchu from.”

I think people stay one or two nights here at most and I think that is reflected in the way the hotel operates. Dinner is included in the night rate and is a highly organised affair but surprisingly good despite the two mass sittings. The bar was a bit noisy, some will like the lively atmosphere, w… more

I think people stay one or two nights here at most and I think that is reflected in the way the hotel operates. Dinner is included in the night rate and is a highly organised affair but surprisingly good despite the two mass sittings. The bar was a bit noisy, some will like the lively atmosphere, we weren’t so keen. Breakfast starts at 4.00 am which sounds ridiculous but our pass on to Machu Picchu was at 7am which meant breakfast around 5.30 so again it worked. They collect your luggage at the station so you can go straight to Machu Picchu or look around the town. A much-appreciated service. The hotel is clean and modern, the bedrooms basic but clean and well decorated. The staff were all helpful. A good location to visit Machu Picchu from as it's near to the bus service up there.

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“Some positives and negatives”

The hotel has a good location in the centre of town and is clean and modern with an interesting design and lay out. We unfortunately returned to the hotel soaked from the Inca trail hike and rain, and the hotel was without hot water. Though a bustling town, Aguas Calientes does require that all s… more

The hotel has a good location in the centre of town and is clean and modern with an interesting design and lay out. We unfortunately returned to the hotel soaked from the Inca trail hike and rain, and the hotel was without hot water. Though a bustling town, Aguas Calientes does require that all supplies have to be trained in, so the hotels don't seem to provide the same level of amenities that you find in comparable hotels in other cities or towns in Peru. We didn't find the staff to be overly friendly at this hotel, however after expressing concerns with being soaked and cold without hot shower or hot drink available, the hotel did offer us a 1 hr hot tub in the spa (with disposable bathing suits) which we appreciated. Travellers may wish to try to book a room in a middle block, as the sliding windows do not close tightly and it can be noisy from either the nearby street night life and rooftop generators, and we did get mosquito bites. The included supper and breakfast was fine, though watch the milk - -the hot milk had gone off.

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“Typical transit hotel”

Food was great and dinner included in rate was welcomed, room was comfortable but it was so so noisy. Little noise insulation, a phone continuously ringing in the room next door meant this was not a relaxing start and one I wouldn’t seek to do again.