Hotel Santa Cruz

“Good stay with charm and a great location”

We stayed at this hotel as part of a G Adventures trip. Ass it was the start of our journey; I was a little apprehensive after reading some mixed reviews beforehand. I was pleasantly surprised. The hotel is centrally located in a safe area and has plenty of charm and character. The staff were frie… more

We stayed at this hotel as part of a G Adventures trip. Ass it was the start of our journey; I was a little apprehensive after reading some mixed reviews beforehand. I was pleasantly surprised. The hotel is centrally located in a safe area and has plenty of charm and character. The staff were friendly and helpful, which made our stay more enjoyable. Fresh water was provided, for us to fill our water bottles. While the hotel is a little dated, this can also be seen as part of its charm. Our room was spacious, clean and very peaceful, allowing for a comfortable stay. Breakfast was what we expected, with fruit, ham, eggs and cheese available. The only downside was that items sometimes needed to be replenished after bringing it to the staff's attention (they were a bit slow) and the coffee wasn't always hot. Overall, a comfortable and well-located hotel that suited our needs well at the start of our trip.

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“Hotel Needs Updating”

We were staying in Hotel Santa Cruz for four nights prior to an adventure tour of Peru. The room was very basic and tired but very clean and had air conditioning and a TV. Clean bathroom with minimal toiletries. Breakfast was pretty good with a selection of hot and cold dishes but was the same eve… more

We were staying in Hotel Santa Cruz for four nights prior to an adventure tour of Peru. The room was very basic and tired but very clean and had air conditioning and a TV. Clean bathroom with minimal toiletries. Breakfast was pretty good with a selection of hot and cold dishes but was the same every morning. Staff very friendly and great location of the hotel but seriously needed an update. Internet is sketchy and requires frequent log-ins.

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“Need to take the bad with the good”

We had two separate stays of several nights at this hotel separated by three weeks. There were some good points, but overall they were just about matched by the negatives. Firstly, the hotel is well located within the safe, affluent neighbourhood of Miraflores, with lots of restaurants within walk… more

We had two separate stays of several nights at this hotel separated by three weeks. There were some good points, but overall they were just about matched by the negatives. Firstly, the hotel is well located within the safe, affluent neighbourhood of Miraflores, with lots of restaurants within walking distance. Also easy walk to local sites such as Kennedy Park, the Indian markets, Huaca Pucllana historic site and the coastal walkway. Other tourist sites in central Lima an inexpensive ride on Uber. The hotel itself has a lot of charm, build around a large central courtyard. The staff also tried to be helpful, though were often not proficient in English, and potable drinking water was always available from a cooler in the bar. That was not always the case at other hotels we stayed at in Peru and more broadly in South America. Negatives: All up we stayed 5 nights and invariably breakfast service was chaotic. Very often things would run out and not be replenished. Not sure if it was just under-staffing but it was an ongoing frustration for everyone concerned. In our first stay, the room was small and basic to say the least, no drinking glasses, bare walls and floor, and a hole in the bathroom ceiling (presumably for ventilation) allowed us to hear conversations from the next room. On second stay we had a much larger, more comfortable room on an upper floor. I should add our queen beds both stays were comfortable.

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