Clark Marriott Hotel

“Five-star and first-class all the way!”

I am departing today and I am sad to leave this place. This is my first time writing a review for a hotel before departing. That's how impressed I am by Clark Marriott Hotel. This is not my first time staying here. I was here in 2023 and had a wonderful experience. After 3 years, I came back please… more

I am departing today and I am sad to leave this place. This is my first time writing a review for a hotel before departing. That's how impressed I am by Clark Marriott Hotel. This is not my first time staying here. I was here in 2023 and had a wonderful experience. After 3 years, I came back pleased that the excellent service remained consistent and they raised the bar even higher. Upon arrival, I was greeted warmly and the check-in process was easy. We chose to self-park the car but they do offer valet services. I appreciate the level of security here. Every piece of luggage is scanned and every guest goes through metal detectors. Our bellman, Allen, took care of our luggage right away. Sam, the Guest Services Manager, checked us in and he told me that I was upgraded to a Deluxe Suite with M Club lounge access. What a great start to the stay already! The room was not available but I was offered to get the kids in the swimming pool while we wait. Sam went above and beyond to take us to the pool area and endorse us with the staff so that we can avail services even though we do not have a room key yet. The pool attendants are gracious and friendly. Also, an important detail - pool water is heated. While my husband and kids are swimming, I decided to wait in the M Club lounge and relax there. Leo, the M Club host, took notice and did all he could to find me an available room. And he did! I probably only waited for less than an hour and voila! Our suite is ready. Suites here are spacious with a King master bedroom, full living room, and 1.5 bathrooms. The only comment I might make is that the suite does not have a working desk (perhaps for future renovation? ;) ) BonVoy Elite recognition here is indeed on the elite level. I was recognized multiple times and upon checking in to the room, a birthday cake from Sam and Leo was waiting for me along with a special dessert amenity for Marriott BonVoy members. We went on this trip to celebrate a special milestone birthday for me and the experience at Clark Marriott did not disappoint. We tried the food offerings at the M Club lounge and were quite impressed. They had a fresh lumpia station and it was one of the best I've ever had. I went back and forth for coffee and drinks at the lounge and staff are friendly and accommodating each time. Then I had to try out the Quan Spa of course. FYI - access to the Hydrolounge js included with your stay so don't skip that. They have an impressive list of services anf let me tell you that the experience is divine - I did massage and facial. It started with a foot bath ritual then a 90-min customized massage followed by a hydrating facial. Cris took great care of me and I have never been this relaxed. After the treatment, I was presented a mini birthday cake again. And because it was my birthday, they also gave me a discount. So thoughtful! The stay also comes with daily breakfast and I recommend using that at Goji. It is a world-class breakfast buffet spread. I already did a separate review of Goji. But I want to add a special mention again to Rinoa, our server and Chef Robin who made us feel like we were the only guests at the entire hotel. The level of attention they gave us os more than what we deserve. Onething that is absolutely consistent in this hotel is the thoughtful and friendly staff. Upon learning that I am celebrating my birthday month, I was once again presented with a cake and warm greetings from the staff. I am deeply moved by this entire hotel. Housekeeping is on point and request for services (towels, ice, extra bedding) was always quick and efficient. The high level of service, friendliness, genuine care, and hospitality is not just coming from one department. It is deeply rooted in the DNA of the entire Clark Marriott hotel. So impressive! I usually save my BonVoy points for St. Regis and Ritz Carlton hotels but I am so happy I decided to use them at Clark Marriott. I will be back again and again, I promise.

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