Mango Valley Hotel 1

“Good hotel and staff but roundabout room rates experience.”

We stayed 4D3N - checked in thursday and out sunday morning. we got room 209. I have a meniscal tear and prefer minimal stairs. PROS - 1. Staff in housekeeping and restaurant are attentive and solicitous. 2. Room is dated but well kept and clean. everything works - tv, aircon, tv, water heater. … more

We stayed 4D3N - checked in thursday and out sunday morning. we got room 209. I have a meniscal tear and prefer minimal stairs. PROS - 1. Staff in housekeeping and restaurant are attentive and solicitous. 2. Room is dated but well kept and clean. everything works - tv, aircon, tv, water heater. The beddings and pillows were firm and sheets are high thread count. 3. Breakfast selection is very good - at the minimum, thare are 4 to 5 meat options, unlimited eggs, a variety of veggies and sides. Much better than continental options in other places. 4. Attentive to requests - for water, toilet paper replenishment, etc. CONS - Nothing on the hotel .... but what I experienced which left a sour taste on my tongue.We stayed in the same place in 2023 after the pandemic and thought its a good place to go for a repeat. 1. I communicated via messenger blocking 2,500 room rate with bfast for 2 from Thursday to Sunday. So I prepared 7,500 for hotel cost. 2. We arrived Thu and was recommended - get the 3,200 per night on 2 nights for 3 promo. So total 6,400 hotel cost. I gave my credit card but the front desk said - just pay on check out. 3. On check out Sunday was told ---- sorry the rate is wrong it would be 3,800 per night as the guy proceeds to write over the document (#2) I signed Thursday. I responded no, wait a minute - I had a 2,500 rate per night online, then the 2 for 3 at 3,200. Now you are telling me 3.800?? The guy said sorry there is no 3,200 rate only 3,800 but we can retain the 2 for 3 promo. I replied so essentially it's, 2,500 then 2,133, then 2,533; regardless of your promos? The guy became visibly flustered - I said I will pay we are quibbling on less than 500 pesos = what I dont like is all this roudabout on rates. What is the point having to do all that?

less

“We had to change our two booked rooms”

The air conditioning unit in our first room on the third floor doesn’t seem to be functioning well enough. After two hours from checking in, the room is still not cold enough, it’s too hot that we had to take our top off. The temperature on the second room that we also booked was okay. It got cold… more

The air conditioning unit in our first room on the third floor doesn’t seem to be functioning well enough. After two hours from checking in, the room is still not cold enough, it’s too hot that we had to take our top off. The temperature on the second room that we also booked was okay. It got cold immediately after an hour or so, but the only issue was there was no wifi connection so we requested to be transferred. They accommodated us quickly and got transferred immediately. Back to the first room, after two hours, we also requested to be transferred to anothe room. They transferred us on the second floor with a great air conditioning and a nice bath tub. The only issue is, there was no wifi. I didn’t bother calling the reception about the Wifi just to avoid getting transferred again. Overall, the rooms are great for the budget. They have free breakfast that doesn’t serve usual breakfast meals except for the eggs, longganisa, and tocino. They served teriyaki, spaghetti, etc. The food taste good tho.

less