Hilton Garden Inn Krakow

“Cracker in Krakow”

Nice hotel within walking distance to castle and market square ,we had nice view over river towards city and opposite ferris wheel . Rooms were spacious with plenty of storage very clean with towels and bedding replaced daily . Staff very friendly and helpful , check in very prompt and allowed us… more

Nice hotel within walking distance to castle and market square ,we had nice view over river towards city and opposite ferris wheel . Rooms were spacious with plenty of storage very clean with towels and bedding replaced daily . Staff very friendly and helpful , check in very prompt and allowed us late check out at no extra charge. Breakfast was fine great variety of the usual cereal , fruit, and cooked items also an egg/omelette station which was great and made fresh .we only had one evening meal but again it was very nice.Used the bar at night very reasonably priced for a hotel and a small shop with a few necessary items .If we ever return to krakow would most definitely book again

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“Customer service cannot be beat! All facilities are modern and parking is free.”

Oliwia was remarkably professional and friendly at check in. She was helpful and confident answering all of our questions, and did so with a smile. Parking is free. If you are just coming as a tourist to see the old town than maybe consider a closer location if you are not fit but we loved it here… more

Oliwia was remarkably professional and friendly at check in. She was helpful and confident answering all of our questions, and did so with a smile. Parking is free. If you are just coming as a tourist to see the old town than maybe consider a closer location if you are not fit but we loved it here. The hotel is quite clean, the beds are very comfortable, the workout room is very modern with lots of options. Coffee and good working refrigerator in the room. We will definitely come back when we return to this wonderful city and the amazing people.

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“Every time a cuddle.”

Whenever I have long layovers between flights, this hotel is always my go-to choice. There is no doubt: the hotel is consistently clean and quiet, with spacious and comfortable rooms. The breakfast is excellent, truly worthy of the brand and makes the stay even more enjoyable. Always a reliable cho… more

Whenever I have long layovers between flights, this hotel is always my go-to choice. There is no doubt: the hotel is consistently clean and quiet, with spacious and comfortable rooms. The breakfast is excellent, truly worthy of the brand and makes the stay even more enjoyable. Always a reliable choice every time I return.

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“Uncomfortable stay - misleading location - not the expected standard”

We booked the Hilton Garden Inn Krakow through Jet2, who advised that the hotel was in the city centre. It isn’t – it’s about a 30-minute walk away, so if you have mobility issues, I would not recommend this hotel. We’ve stayed with the Hilton group many times before and always found them excellen… more

We booked the Hilton Garden Inn Krakow through Jet2, who advised that the hotel was in the city centre. It isn’t – it’s about a 30-minute walk away, so if you have mobility issues, I would not recommend this hotel. We’ve stayed with the Hilton group many times before and always found them excellent, but this visit was very disappointing. Our family room had a sofa bed that was completely unfit for purpose, the 'mattress' was very thin with no support could feel the slats beneath - very hard and uncomfortable. When we reported it, asking for a new mattress or even a mattress topper we were told to place a blanket over it to 'make it softer' – obviously this didn’t help. On night 2 we were moved to a temporary room but this was due to the noise levels on our corridor - we had to move back to the original room the following night. On the third night we were told to use extra duvets to make the bed more comfortable, which again didn’t work. Highly disappointing as we had been assured after night one the bed would be fixed/replaced sorted. A school trip were also staying in the hotel and they were very noisy and disruptive. On the second night (due to the noise) we were moved into temporary rooms, on another floor - but were woken at 5:30 a.m. by the same school group running and banging on doors - it would seem that they had taken over many floors of the hotel. They were noisy and disruptive , racing up and down the corridors, blasting music out, making tik tok videos, running in and out of each others rooms until very late and when we politely asked them to keep the noise down, some of the accompanying adults were rude and intimidating, which made us feel unsafe. On a positive note, the rooms were clean and spacious, the breakfast was good with plenty of options, and the hotel staff were as helpful as they could be under the circumstances. However, overall the experience fell far short of Hilton’s usual standards, and we left very disappointed. I appreciate that some of the issues were out of the ordinary but this does not compensate for the fact that my hard earned money was wasted one what should have been a memorable trip - it was ..... but for all the wrong reasons.

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