Platinum Mountain Hotel & Spa

“They advertise Adults Only apartments only to treat them the second grade customers”

Well the place separates guests to better and second grade ones. Advertising a separate part for adults only treat guest as the second sort, separate breakfast place serves much worse quality breakfast, you have to pay for the change of towels!!! There is a fee for so called cleaning service which … more

Well the place separates guests to better and second grade ones. Advertising a separate part for adults only treat guest as the second sort, separate breakfast place serves much worse quality breakfast, you have to pay for the change of towels!!! There is a fee for so called cleaning service which is 150 zł I understand cleaning the apartment and changing bed sheets but changing the towels, for god’s sake. This is worse than a random guest house that would offer that. Reception people unpleasant, swimming pool crowded, I have made the booking for spa services massage and facial we will see how that goes. If you want to come do not pick the apartaments not worth it.

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“The 5 star facilities without 5 star service”

Nice hotel but not a 5 star experience. Considering the price I paid it’s really hard to forgive. Welness is beautiful so was the room. But the hotel service is really bad. Few examples: No one helps you with the luggage… Some staff barely speak English… Official hotel app - nice but only in Poli… more

Nice hotel but not a 5 star experience. Considering the price I paid it’s really hard to forgive. Welness is beautiful so was the room. But the hotel service is really bad. Few examples: No one helps you with the luggage… Some staff barely speak English… Official hotel app - nice but only in Polish language and the staff is not responding to any queries from the app. Room service is not working - i tried to call but the room service number was turned off, therefore I tried to reach the reception but no one answered the phone. At last I tried to use the official hotel application but no luck either so we ended up with no room service. I had to get up and go personally to the lobby bar to get my order. Bartender looked like I am bothering him…This is unacceptable. Last but not least I paid the hotel receipt in the app and to my big surprise I was asked during the check out to pay whole bill again. I had to specifically show that I paid already in the app. Your staff doesn’t work with the official app? To sum it up. By Friday afternoon hotel became overcrowded and there was a lines everywhere. Dinner experience was really bad because we had to eat at provisional dinning area made from the conference room. So was the case in the Saturday morning. I understand that you are trying to serve all the clients. But we had trouble walking through the crowd to get some food - not a 5 star experience at all. There were many people from the apartments - much cheaper accommodation than in the main building but with full access to all services. - this is so wrong because hotel facilities are not prepared for so many people. In my opinion you should build another dining area for these people so it’s not overcrowded and maybe also limit the time they can use wellness facilities, if you don’t do something about it, it just ruins the experience to people who are paying for the 5*. We enjoyed our stay mainly because the hotel is suitable for the families with small children. We loved the wellness and our room but there were many issues which we wouldn’t expect in this category.

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