Hotel Genesis

“Excellent value for the low price we paid”

Strange that the reviews are a couple of years old, with no new ones. Fortunately I decided to ignore the average and below average ratings on TripAdvisor or we would have missed this gem! For us there was only one 'con' and it is that the hotel is not easy to find, especially by car as our Gar... more

Strange that the reviews are a couple of years old, with no new ones. Fortunately I decided to ignore the average and below average ratings on TripAdvisor or we would have missed this gem! For us there was only one 'con' and it is that the hotel is not easy to find, especially by car as our Garmin GPS did not seem to be able to find it. Detailed information on how to find the hotel would have been appreciated with our reservation confirmation. It had been a long drive and the Garmin just kept directing us round and around in circles due to the numerous one-ways and narrow lanes. It was not easy to tell which road the GPS wanted us to take due to roads over an underpass, small roads that we felt would not be open to vehicles and one-way systems that appear to change regularly. After about half an hour of futile driving around Fatima we parked up at the end of the one-way road that the hotel is located in; I walked up to the hotel to get directions on how to access it by car. Both the young receptionist and the lady in the hotel gift shop were very pleasant and helpful. The older lady even coming out onto the road with me to explain which road to take. The receptionist does speak English, the older lady (the receptionist said she was her boss) explained to me patiently in French. She also later obligingly took me on a tour of the hotel, showing me the restaurant, told me the opening hours of the restaurant, showed me the way into it from inside the hotel, showed me the bar on the ground floor etc. I have to say the path to the hotel was not easy to locate as it did not appear, to us, to be a road for vehicles. The location for visiting the Sanctuary at Fatima is ideal and was only a few minutes walk away from the hotel. The Reception area smells wonderful. We checked in fairly quickly and took the lift up to our room. The perfume in the elevator is also wonderful. The room size is adequate. We were only there for one night. The bathroom was clean and the shower was awesome. I loved the toiletries.. "Aromes de Portugal" I think is what it said on the toiletries. The bed was comfortable, so I do not know why the other reviewer had an issue with the bed. There is a TV in the room, however I do not think that any channels were in English. We were too tired to watch television in any case. We had dinner in the hotel's restaurant. They have a menu which is in English, if you don't speak Portuguese. Dinner was tasty and we found the wine very good. One CAUTION: At dinner the waiter put onto the table a selection of bread, cheese, olives and other things. Be aware that these things are chargeable even though they do not tell you in advance! This is all over Portugal, so be aware. In France, if you are severed a pre-dinner plate, it is complimentary... therefore, though we were surprised at the number of items, we assumed that was the case here too. We asked the waiter if this is normal to eat cheese BEFORE dinner, and were assured that this is normal in Portugal... no mention of the additional costs, even though we were obviously tourists who had no idea. Those un-requested extras put up our bill by 10 EUROS! BOTTOM LINE : We would stay there again if we visited Fatima again and would heartily recommend it to friends, with the caution to be aware of the hidden costs at dinner. Even my husband who usually wants a minimum of 4**s agreed that I had done well in choosing the Genesis Hotel.

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“Visit Portugal with the family ”

I visited Portugal with the family to visit Fatima. And we stayed at the Hotel Genesis and the hotel staff, food & service was good. I will recommend this hotel to all my friends in #SriLanka. Hotel is fully furnished and very conferrable rooms for the price we pay.

“Ok”

Two nights during our tour. Small hotel with renovated rooms. Not my taste but that is a personal thing. Room not a 100% clean. Black hair on pillow and in bathroom. Pillows were changed swift. Dinner in the hotel just ok, I did not like the breakfast that much but it did the job.

“Just basic”

We traveled in a group. Room and bathroom were clean. 3 minutes' walk to the Sanctuary. Staff were not that friendly, maybe because they were overworked. Never saw a smile on there faces and they looked tired all the time. The room had nowhere to put our luggage, there was small wardrobe. The wo... more

We traveled in a group. Room and bathroom were clean. 3 minutes' walk to the Sanctuary. Staff were not that friendly, maybe because they were overworked. Never saw a smile on there faces and they looked tired all the time. The room had nowhere to put our luggage, there was small wardrobe. The worst part was the very lousy sound isolation in the room. You could hear every word which was said in the rooms adjoining, the flushing of toilets, the noise of the people getting up early morning. Breakfast was very basic, all four days we were in this hotel, we got the one same menu for breakfast and one same menu for dinner. Hygiene is lacking very much in the restaurant, We got this treatment maybe because we were in group and it was too much work for them.

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