The 8 Downtown Suites

“Great Location”

Hotel has a great location not too far from the metro or local tourists spots. Room itself could use some updating - one of the walls had some splatters on it, knob on the sink was loose, crack in the glass on the countertop. Totally fine if you don't mind the small things. There is a small elevato… more

Hotel has a great location not too far from the metro or local tourists spots. Room itself could use some updating - one of the walls had some splatters on it, knob on the sink was loose, crack in the glass on the countertop. Totally fine if you don't mind the small things. There is a small elevator that takes you up to between the 3rd and 4th floor. So if you are on floor 4 or 5, you will need to walk up several steps to reach your room. Upsides to the room: mini-split AC unit, carafe with drinking water, small desk area with a chair, several outlets, nice shower with good water pressure, shampoo/body wash provided. Hotel has a nice "living room" area on the 1st floor to do work. Did not have breakfast here. Front desk will store luggage for you if you arrive before 3pm check-in. Staff was friendly.

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“3 stars for 3 star suites”

4 nights stay in room 202. The room was spacious, airy and bright double aspect room with king-sized bed. Extra pillows and blankets available. Working TV and air conditioning. Carafe of water, refreshed regularly. Shower over bath, good towels and toiletries provided. Wooden floor. Safe in room. G… more

4 nights stay in room 202. The room was spacious, airy and bright double aspect room with king-sized bed. Extra pillows and blankets available. Working TV and air conditioning. Carafe of water, refreshed regularly. Shower over bath, good towels and toiletries provided. Wooden floor. Safe in room. Great position in central Lisbon. Lighting outside room broken so corridor dark, sensor lighting in other areas responded too late so starting stairs in the dark. Nail sticking up out of wooden floor, hazardous to bare feet, cleaners must have noticed this when sweeping or mopping room floor. No plug for bath, so I assume they just want you to shower. Inadequate mattress, the sort you'd have on a spare bed in a back bedroom and rarely used, not up to the right quality for paid accommodation. On the website info said Nespresso machine on every floor with fruit available, none of this had been available since 2020! Website 5 yrs out of date. Staff apologised for incorrect info on the website. I suggested that they might at least offer us one hot drink in the morning as a courtesy because of the missing advertised provision. I was told they would ask. Heard nothing from staff, another person in our group also asked, so staff were given ample opportunity to make an offer to us but clearly were not interested, which was disappointing. I did ask on the first morning for a decaffeinated coffee, but no decaffeinated coffee possible. I realise this is a 3 star establishment but the improvements which could have made a big difference were customer care and minimal cost for a hammer for the nail and 1 plug for the bath and a few coffees. The only big outlay would be mattresses, which need to be of quality when you pay a place to sleep there. My first stay in a place like this in Lisbon so I've nothing to compare it to locally. It may be great for Lisbon?

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