Grande Hotel Paris By Stay Hotels

“Top Hotel in Porto!”

I stayed at this hotel with my mom last weekend, and we were truly impressed. The place has a beautiful, stylish design and a lovely garden that creates such a peaceful atmosphere. The location is also perfect — close to everything we needed. But the real highlight of our stay was the hotel staff.… more

I stayed at this hotel with my mom last weekend, and we were truly impressed. The place has a beautiful, stylish design and a lovely garden that creates such a peaceful atmosphere. The location is also perfect — close to everything we needed. But the real highlight of our stay was the hotel staff. Everyone was incredibly friendly, attentive, and always ready to help with any question or request. A huge thank you to them for making our stay so pleasant! The only downside was that the walls are a bit thin, so we could sometimes hear our neighbors. Other than that, everything was wonderful, and we’d be happy to come back again.

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“Porto”

Beautiful art deco styled interior. Hotel well located to places of interest such as Chapel of Souls, Bolhao Market, Sao Bento station and Douro River. There are many restaurants and cafes in the area to eat local dishes such as sardines, bacalhau, clams, prawns as well as Pasteis de nata (Castro).… more

Beautiful art deco styled interior. Hotel well located to places of interest such as Chapel of Souls, Bolhao Market, Sao Bento station and Douro River. There are many restaurants and cafes in the area to eat local dishes such as sardines, bacalhau, clams, prawns as well as Pasteis de nata (Castro). Porto is definitely a foodies paradise. The local area is very safe. My room was clean and bed made up daily, the bathroom had a modern shower and good water pressure. The staff were incredibly helpful and came to my rescue after having an issue with the padlock on my suitcase which was much appreciated.

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“Nice stay but cleaning let them down”

Stayed here for 4nights with family. Rooms were ok but could do with some upkeep. Paint coming from parts of the wall. Our shower overflowed. I informed reception but they did not have maintenance see to this as the problem persisted throughout our stay. Housekeeping was very poor at times. They d… more

Stayed here for 4nights with family. Rooms were ok but could do with some upkeep. Paint coming from parts of the wall. Our shower overflowed. I informed reception but they did not have maintenance see to this as the problem persisted throughout our stay. Housekeeping was very poor at times. They did not clean our shower or around the hand basin. They also did not make one of the beds on one of the nights. Breakfast was good with a nice selection, all that you need to keep you going through the day, staff were pleasant and the location it good.

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“Hotel does not offer advertised services”

The hotel service is not what is advertised. For instance, on their website, they state check in starts at 2:00 p.m. It does not, it starts at 4:00 p.m., is very slow, and took about 50 minutes. There were many that were irate and waiting way longer than us. The hotel staff offered no explanati… more

The hotel service is not what is advertised. For instance, on their website, they state check in starts at 2:00 p.m. It does not, it starts at 4:00 p.m., is very slow, and took about 50 minutes. There were many that were irate and waiting way longer than us. The hotel staff offered no explanation and were abrupt when a customer tried to ask them to explain the reason for such delays. The lobby was full of people waiting to check-in. I chose this hotel for two reasons, in-room safe which is very important to me, and laundry service. We booked a superior room which stated it included a safe. When we got there, there was no in room safe and if we wanted one, we had to go to the lobby and they would give us one. No way am I putting my valuables in a safe not bolted down to anything. So, I had to carry a larger bag everywhere I went as I wasn't leaving my valuables unsecured. The second reason I chose this hotel was because they advertised laundry which I have used many times when traveling. I choose to do carry on and my plan was to send out laundry upon arrival to the hotel, we were spending four nights there. When I inquired, I was told that it would take 3-4 days for pick up of my laundry and 3-4 days to return it. So, an 8 day turnaround which how many travelers spend 8 days in one place? The reception then directed me to find a laundry up the hill as that is where they direct guests. I had no interest in wasting my vacation doing laundry and luckily I could manage the rest of my vacation by getting creative and handwashing items. Not the same quality clean. False advertising! The hotel sent me a survey, I stated both and received no response. Also, Porto is a party city, something I didn't know. We paid extra for a city view.. forget it, the hotel is four stories high and all you see is another building, no view above. People party until dawn, scream and chant in the streets. We didn't want to move once settled, but first two nights sleep was at a minimum as college kids were celebrating returning to school. There were megaphones and chanting and screaming for two nights. Last two nights we were only awoken occasionally. Ask not to have a street view and maybe there are other rooms that are quiet. We wish we knew about Guaia which is just across the bridge and much quieter. The hotel was worn out, lobby carpet dirty. The room itself was clean, shower had no water pressure, and the bed was a three inch mattress on a platform that slid off the base. If you are looking to party non stop then this location is for you. But watch out for what the hotel advertises isn't what they actually offer. Never saw a bartender at their bar either.

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