Torel Palace Porto

“An excellent hotel with great staff”

Beautiful hotel in a good location with excellent staff. Everything was superb with one exception - the air con is ineffective in places ( particularly in room 20 on the top floor) . Made it somewhat challenging in a heat wave! We reported it and a fix was promised but no improvement made. We woul… more

Beautiful hotel in a good location with excellent staff. Everything was superb with one exception - the air con is ineffective in places ( particularly in room 20 on the top floor) . Made it somewhat challenging in a heat wave! We reported it and a fix was promised but no improvement made. We would definitely return but wouldn’t stay in room 20!

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“Most incredible stay!”

We had the most lovely experience here. From the moment we arrived, until the moment we left, we were met with kindness, love and incredible hospitality. Paola was so helpful with recommendations, Angelo guided us through our stay, and Walter helped me get my phone back after leaving it in an uber…… more

We had the most lovely experience here. From the moment we arrived, until the moment we left, we were met with kindness, love and incredible hospitality. Paola was so helpful with recommendations, Angelo guided us through our stay, and Walter helped me get my phone back after leaving it in an uber… crisis averted. We were blown away by the beautiful space. The breakfast was delicious, and the atmosphere was magical. Will go back as soon as we come back to Porto.

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“Top Breakfast”

Beautiful tiny hotel centrally located, walkable to most places, very well placed and featured. Excellent team and superb breakfast.

“Underwhelmed and isolated across the road”

From the other reviews of this place it seemed like I was staying at the wrong Torrel palace and in a way I was. When booking, there was quite a lot of options for rooms and we like a terrace, these were generally in the apartments which were much bigger and only around £60’a night more expensive s… more

From the other reviews of this place it seemed like I was staying at the wrong Torrel palace and in a way I was. When booking, there was quite a lot of options for rooms and we like a terrace, these were generally in the apartments which were much bigger and only around £60’a night more expensive so we went for that. When we got there we were told that the apartments were over the road to the main hotel, so no pool, concierge, bar, breakfast in that side, you had to go over the road for everything. We explained that we would never have booked that if we’d known as we wanted to use the outdoor pool, we were told we could go over in our dressing gowns across the street. I would say the rooms were still nice on this side but not the point, no amenities at all. Anyway, they did upgrade us to a 2 bed apartment which was huge but there was only 2 of us, so didn’t really need it. The upgraded apartment wasn’t really ready as it wasn’t the cleanest, full up ashtray on the balcony, but grubby in a couple of the bathrooms but that could be forgiven as they weren’t expecting to let it on that day. We didn’t use the terrace as it was so narrow you had to sit up in one corner by the air con units. Didn’t use the pool but as it turned out I probably wouldn’t anyway, it was situated right outside the restaurant which anyone from outside could eat in and you would have to walk through it to get to the pool. Breakfast was ok, not the best or worst. Staff were friendly enough, just felt like we were excluded from the main hotel being over the road. All in all, things an expensive stay in Porto, prices on par with the Nomad in Lindon and to be honest the hotel itself is not. Stayed in 2 hotels in Lisbon before and after this trip which were 60% of the cost of this one and they were so much better. Hotel looks grand, big doors, nice decor but not the wow factor we expected.

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