Aro Palace Hotel

“Perfect location and large room”

Location of this hotel is ideal. It’s right in the middle of Old Town, within easy walking distance to Council Square, the black church, and the Telecabina. The lobby is huge, the hotel interior is clean and our room, a Junior suite, was very large. They did accommodate us with a cot when we needed… more

Location of this hotel is ideal. It’s right in the middle of Old Town, within easy walking distance to Council Square, the black church, and the Telecabina. The lobby is huge, the hotel interior is clean and our room, a Junior suite, was very large. They did accommodate us with a cot when we needed it and even remembered to bring extra towels along with it It’s an interesting hotel- you feel as if you’re seeing the best that communism had to offer in the 80s- but in a kind of a good way. The bedding and towels were not luxurious, but they were clean and did the job. Pillows were pretty flat and we only got one per person, but we could have asked for more, I’m sure. Bathroom decor is not fancy (and the floor tiles are very slippery when wet), but was clean. If you want the feel of a super luxurious hotel, look elsewhere, but good amenities and excellent location are here in spades.

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“If you don't have any options”

Old comunist style hotel, smells very nice, but the carpet in the room is dirty. Minibar has small assortment. You pay extra for everything, parking, breakfast, everything. Not value for money

“A tired communist-era luxury hotel”

We stayed two nights in the "old" section of the hotel. We rate it only "accepta ble" for a couple of basic reasons: safety and usability. This is an older luxury hotel, built in the Communist era. Our room had almost no power outlets. None near the bedside tables. The bedside lamp switche… more

We stayed two nights in the "old" section of the hotel. We rate it only "accepta ble" for a couple of basic reasons: safety and usability. This is an older luxury hotel, built in the Communist era. Our room had almost no power outlets. None near the bedside tables. The bedside lamp switches were not reachable from the bed. We had to unplug the floor lamp to get power for a CPAP, and unplug the coffee maker to get power for charging electronics. On the safety side, there were no railings on the stairs into the hotel and up to the elevator level. I'm old and wobbly, and won't do stairs without a railing. I could walk the long way around on the luggage ramps (I guess the ramps are a plus). Our room did not have wifi that worked. It worked down the hall, in the restaurant, and in the lobby. But the desk staff was adamant that it worked "everywhere" until one of them came up to our room and could not get a signal to connect. Probably one repeater that was powered down. But they didn't fix it or apologize. We had to tether to our phone, and used half of our monthly data allowance for tethering. On the other hand the breakfast was very good, the bed was comfortable, and the swimming pool -- a real 25 meter pool -- was excellent. There is a new wing on the hotel that may not have the problems we experienced. I understand that the hotel is closing, and will be renovated as a Hyatt brand. I hope they deal with the inadequacies in the process.

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