Phoenicia Luxury

“A hotel degraded over time with average services”

Together with my family I spent 5 nights at this hotel, in the All Inclusive meal regime. I will take them one by one: Room (no.519): - spacious, comfortable beds, but already with used furniture, curtains and camouflage hung from the ceiling, used bathroom towels; Restaurant: - the restaurant betw… more

Together with my family I spent 5 nights at this hotel, in the All Inclusive meal regime. I will take them one by one: Room (no.519): - spacious, comfortable beds, but already with used furniture, curtains and camouflage hung from the ceiling, used bathroom towels; Restaurant: - the restaurant between the two Luxury and Royal hotels with a special design, but unfortunately without air conditioning, only a few fans where you had the feeling of a sauna all the time; - on the halls of the Luxury hotel the light is defective and without air conditioning, the elevator is extremely dirty; - good quality food, but often tasteless - I served shells with white onion sauce almost daily - in the context in which the shells are made with garlic, white sauce and parsley; Beach: - wide, with many sunbeds, but the access to the beach is made on a wooden pontoon with some nails outside (danger of accidents), and when returning from the beach, 3 unsanitary showers are waiting for you; Outside the hotel, nature and flowers were burned, which indicates a clear lack of a maintenance man In the future, unfortunately, they will not call on the services of this hotel, the price paid does not reflect the quality of the services The only obvious plus would be the outdoor pool.

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“Disappointing experience”

Stayed there in August 2020, got the sunset apartment. Size was good, very well decorated, view was good as well, you get separate AC unit in each room, TV set, minibar, balcony with a nice view, but: - wear & tear: leaking AC, non-functional safe, some minor paint damages fixed in a hurry. We actu… more

Stayed there in August 2020, got the sunset apartment. Size was good, very well decorated, view was good as well, you get separate AC unit in each room, TV set, minibar, balcony with a nice view, but: - wear & tear: leaking AC, non-functional safe, some minor paint damages fixed in a hurry. We actually had it changed because of these issues. Got one with working AC, and working safe, but the following observations are still valid. - strong sewer smell in the bathroom, at times. - cannot use bathroom during the day. It's got no ventilation, and it gets hot as inside an oven. - personnel enters the room despite the "do not disturb" sign at the entrance. Woke us up at 4 pm once, during our nap. Food is diverse, and more than sufficient (we had the all-inclusive package). Quality wise, however, it was mediocre (with 2-3 exceptions in 5 days) - under-cooked grill, tasteless fish, tasteless fries, and overall, not much different than canteen type of food. Exceptions: confit duck legs, cow cheese, ice cream as well. Difficult to find tables, on all 3 daily occasions. Drinks - the worst all-inclusive experience ever: small variety, no sugar free drinks at the outside bars, only regular Pepsi, which initially was served in bottles, then it came in McDonalds type keg (warm, not sparkling at all). If you compare their offer with what you get say for example at Duni, in Bulgaria, you feel like you're having a nightmare. Cold water was available only at Phoenicia Royal, but not at Luxury, so we had to go there each time. The logic of this decision beats me. Parking lot is undersized - if you're lucky, you can find a spot. If not... The beach is packed, and you can't find enough sunbeds. Slightly less dirty than elsewhere, but still low quality. One positive experience was with the children pool. Probably the other pools are a nice experience as well. haven't tried them though. As our experience was during COVID, I must mention the following: - some of the other tourists were a main reason why we didn't fully enjoy our stay: not wearing masks, not observing the rules for using the elevators, not following social distancing rules. - the personnel followed the rules most of the time, but there were exceptions. Also, they did not take any action against the tourists I mentioned above. One tip: the apartments at the Phoenicia Holiday Resort are way better, especially if you get one with sea view in the Opal building. The food court is a nightmare though, so if you don't mind moving around Mamaia and Constanta, go eat elsewhere. Bottom line: we will most likely not return to Phoenicia, until they make some serious improvements. And definitely not until the pandemic is over. I strongly recommend going to a quieter place, if you MUST go to the Romanian Black Sea coast. Try a smaller hotel, with less people, and DO use FoodPanda in Constanta! Romanian “all-inclusive” is s***.

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