Description
Facilities: The hotel has a lift and features 104 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabil... more
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.. Distances are displayed to the nearest 0.1 mile and kilometer. Union Trade Center - 1.3 km / 0.8 mi Ntarama Church - 1.4 km / 0.9 mi Club Rafiki - 2.1 km / 1.3 mi Ryi'nyamirambo Market - 2.8 km / 1.7 mi Nyamirambo Stadium - 3.7 km / 2.3 mi Kigali Heights - 6.3 km / 3.9 mi Inema Art Center - 6.5 km / 4 mi University of Kigali - 6.6 km / 4.1 mi Ivuka Arts Kigali - 6.7 km / 4.2 mi Kigali Business Centre - 6.7 km / 4.2 mi Kigali Convention Centre - 7.1 km / 4.4 mi Kigali Golf Club - 7.3 km / 4.5 mi Rwanda Development Board - 8.7 km / 5.4 mi Stade Amahoro - 10.5 km / 6.5 mi BK Arena - 10.8 km / 6.7 mi The preferred airport for Kigali Serena Hotel is Kigali (KGL-Kigali Intl.) - 11.9 km / 7.4 mi . Near Ntarama Church.
Various dining options are available, including a restaurant, a dining room, a café and a bar. Breakfast, lunch and dinner will satisfy appetites big and small.
- Entertainment
- Entertainment for adults
- Shops in hotel
- Aerobics
- Parking
- Parking
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Breakfast room service
- Room service
- Laundry
- Luggage storage
- Safe
- Ironing board
- Iron
- Newspapers
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Shoe shiner
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Tumble dryer
- Coffee machine
- Security service
- Barbecue
- Coffee maker
- Hair dryer
- Doctor
- Banquet and event room
- Housekeeping service
- Medical service
- Wedding service
- Cloakroom
- Kids´ playground
- Play area
- Babysitting service
- Cot
- Private pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Restaurant with diet menus
- Facilities for events and banquets
- Shared kitchen
- Restaurant with barbecue
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Gym and SPA
- Gym
- Spa
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Shuttle transfer
- Airport transfer
- Shuttle
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Swimming pools
- Recreational area
- Children’s pool
- Check-in/Check-out
- Check-in from: 2.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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- Administration fee
Good to know
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Excellent
Based on 926 reviews
Location
Noise
Rooms
Service
Value for money
Cleanliness
Showing 4 featured reviews out of 926 TripAdvisor reviews
I
Ilovetotravel155
Geneva, Switzerland
27/03/2024
“Very recommended”
Wonderful stay. The rooms were very beautiful and spacious. The bathroom has very good amenities and the hotel pays attention to the environment. The bed was so comfortable and many services are available such as room service, etc. Wifi is perfect, no issues. The hotel has a very nice swimming, p... more
H
Hermes_NL
Amsterdam, The Netherlands
12/02/2024
“Excellent hotel - food good but pricey”
The Serena is an excellent hotel that lives up to the five star expectation (also comparing internationally). Friendly staff providing great services … although not smiling a lot. The pool area is an oasis in the busy city centre. Food in the restaurants is great though a little pricey conpared t... more
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William S
San Francisco, California
03/12/2023
“Stylish and affordable”
Elegant, new, comfortable, very clean, well managed. Breakfast was very, very good. Quiet and accommodating staff. Room service, perfect. Downtown location, beautiful swimming pool. Modern, sleek and secure. The staff was the best. You cant wrong for this one.
A
anandk436
31/12/2023
“Meh”
Hotel certainly didn’t feel like a 5 star property. Rooms were fine but could have been a little cleaner. There just wasn’t anything special with the accommodations. Service was strangely off putting - no warmth and transactional. And the restaurants were not good at all. We ate three meals ... more