St. Kitts Marriott Resort & The Royal Beach Casino

“Some good, some bad”

Overall we had a good stay at Marriott Beach Resort. The staff was incredibly accommodating. Service was great. The food and drinks were great. The resort common areas are well maintained. The bed was comfortable and the linens were luxurious. There were always plenty of beach/pool towels and ther… more

Overall we had a good stay at Marriott Beach Resort. The staff was incredibly accommodating. Service was great. The food and drinks were great. The resort common areas are well maintained. The bed was comfortable and the linens were luxurious. There were always plenty of beach/pool towels and there are tons of pool lounge chairs. As long as we got down to the pool by 11am, we were always able to find 4 chairs together in good spots! I have some criticisms, The room (472) needs some MAJOR TLC. There is an overpowering mold smell coming from the refrigerator area. The tile/grout is filthy dirty. I mean, BLACK. I did not want to be barefoot in the hotel room. I totally understand that the resort is busy, but you cannot tell me that the rooms are booked solid year round. They could absolutely have a crew that did a deep clean on the floors periodically to help with the flooring and some good overall dusting and wiping things down very well. In the bathroom, there was something nasty spilled on the wall by the trash can prior to our stay, and it was NEVER cleaned. Right before we departed I took a wash cloth with a little soap to see if the "spill" was a stain or actual spill. It wiped off with some effort....so, that was totally gross and disgusting. There was also surface mold coming through the paint on the wall. The door jamb in the bathroom, (on the floor), was also completely rusted and dirty. I really feel for the price point of the hotel that this is not acceptable. Also, my son stayed in a different room and the people staying next door to them smoked weed the entire stay, constantly. The smell was overpowering in their room. After the 5th day they complained to security and nothing was done. Upon checking out we told the desk again and told them it was not okay and the people should have been reprimanded. So NOT cool Marriott! The chairs on the balcony were cheap plastic and very uncomfortable. Housekeeping never cleaned our windows and they were milky dirty. You could barely see out of them! I also noticed that whoever cleans the pool area at the end of the day(or morning) miss A LOT of trash.

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“great beach side off a cruise ship”

great beach and pool area when you are on a cruise ship but i am sure it would be a great hotel room too

“Lovely place!”

Great location! Lovely pool! Restaurant a bit pricy, but there are many options across the road.

“Making progress”

Making progress. Getting better and fixing things. New lobby furniture and balcony furniture. Staff more responsive. Three people stood out. Vashney at the deli went back to the kitchen to get me an orange when they were out of them at the counter. Both Shankar and Shaquille at the lobby bar were o… more

Making progress. Getting better and fixing things. New lobby furniture and balcony furniture. Staff more responsive. Three people stood out. Vashney at the deli went back to the kitchen to get me an orange when they were out of them at the counter. Both Shankar and Shaquille at the lobby bar were outstanding,always a smile and warm welcome. Staff seems happy. All the breakfast staff were responsive and learned our names. Now,if they can get the showers to not stop in the middle of the shower and figure out how to effectively communicate with housekeeping about when the guests would like housekeeping to come I.e. when they are out of the room this resort could really move up.

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