Marriott Executive Apartments Madinah

“Excellent choice”

I stayed at this hotel in Medina coming from Mecca. The rooms are all in one floor. Same floor as the restaurant and the mall. Checking in was easy and seamless. Dian helped us and made our stay enjoyable. He went out of his way to make sure we have all we needed. Breakfast was amazing kudus to che… more

I stayed at this hotel in Medina coming from Mecca. The rooms are all in one floor. Same floor as the restaurant and the mall. Checking in was easy and seamless. Dian helped us and made our stay enjoyable. He went out of his way to make sure we have all we needed. Breakfast was amazing kudus to chef Hares Elsayed is definitely top class chef. Nasrulsin working hard to ensure everyone’s needs are met. Sama at the reception was very helpful and courteous. Assisted us and was always smiling and helpful. I see Leena on the main floor always asking us if we need anything. All in all the service and staff in this hotel is top notch and one of the best experiences I had in a Marriott hotel being a reward Member for the 13 years. I had a 2 bedroom apartment and was very spacious and clean. The hotel is a far from Alharam but the shuttle is always on time for all prayers. It takes 15-20 minutes. It’s connected to the mall where all kinds of food are available. I will definitely recommend this hotel and will stay here if I come back to beautiful Medina

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“MY STAY DURING RAMADHAN”

We booked into a studio apartment. It was very nice and so was the ambience and entire environment of the hotel. It was also connected to the Rasheed Mall which made it even more pleasant. We came to Madinah for the single purpose of prayers at the Prophet Mosque. So we relied so much on the hotel … more

We booked into a studio apartment. It was very nice and so was the ambience and entire environment of the hotel. It was also connected to the Rasheed Mall which made it even more pleasant. We came to Madinah for the single purpose of prayers at the Prophet Mosque. So we relied so much on the hotel transportation which we understood to cover only the 5 prayers to and fro + Taraweeh and Tahajjud. This is where we found our disappointment. The hotel printed a timetable for movement of the bus, which is all fine! However, the hotel would make changes without communicating to hotel guests. We did not know that we had to check with the reception for any changes, because we thought Marriot being the brand that it is, particularly in modern day and age of technology, it would be easier to communicate by whatsapp or similar platforms. So we did miss the bus on 2 occasions and had to use the taxi service. The other frustrating thing, is the bus timing is strict in so far as everyone is concerned. On a couple of occasions we missed the bus by a few minutes but then on very many occasions we had to sit and wait for some VIP to board the bus beyond the set timing Our booking included Breakfast, which in Ramadhan was set between 1AM to 4AM. Pretty odd timings especially when Suhoor is at 5.20AM. Anyway, the food was not something to look forward to.

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“Recommendable ”

It was my second time staying at this hotel which is in my view conveniently located, good distance from the crowd and business of the Haram, yet effective bus transportation to attend prayers at the Mosque. It is also next door to a mall and food court with direct access from the hotel. The room i… more

It was my second time staying at this hotel which is in my view conveniently located, good distance from the crowd and business of the Haram, yet effective bus transportation to attend prayers at the Mosque. It is also next door to a mall and food court with direct access from the hotel. The room is cozy and of a good surface. Amenities are also of good quality, although we had an unresolved issue with the shower gel pump. I could also not use the Bonvoy electronic room card despite the hotel staff saying it was approved at their end. I also have to note that my reservation experience was quite terrible and I almost cancelled my stay. I initially booked for 3 guest months before our stay and had secured a good pricing. When I later tried to add a 3rd guest, the hotel tripled the cost, although it should have added 300 riyals per night for the additional guest. After a long back and forth email correspondence, the manager Mr Khan stepped in and offered a reasonable offer, which I accepted and thank him for. The food for Sohour is varied enough and decent. The restaurant does however not offer Iftar, which is a pity.

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