The Country Lodge Hotel

“A Wonderful Experience”

I stayed at The Country Lodge Hotel for about three (3) weeks. It was a very enjoyable and lovely experience, and from check-in to check-out, I had such a wonderful and great customer service. The check-in process with Agnes at the front desk reception was swift and professional. She explained eve… more

I stayed at The Country Lodge Hotel for about three (3) weeks. It was a very enjoyable and lovely experience, and from check-in to check-out, I had such a wonderful and great customer service. The check-in process with Agnes at the front desk reception was swift and professional. She explained everything accordingly, and was very pleasant and warm. Throughout my stay, all of the staff I encountered were so helpful, attentive and genuine. They went above and beyond to ensure my comfort and satisfaction. Sanjay Duppa (Reservation & Revenue Manager) upgraded my room to a suite. It was an impressive suite - spotless and spacious, with a beautiful layout. The bed was very comfortable, and there was a balcony with a breathtaking view of the city. A big thanks to the housekeeping team - Sunday (supervisor), Tadie and Richard for taking good care of me. They knew exactly what I needed, without me asking. The breakfast area was spotless and well-organized. I loved the sitting area - you had a good view of the pool and part of the City. The buffet was the highlight of the mornings - very tasty with a variety of dishes. I was quite impressed by the range, from made-to-order omelet/egg station to international and authentic local dishes. The chefs (Aaron and Osman) were both amazing. They knew exactly how I liked my egg done. The Supervisor and his team (Joseph, Fatima, Mabinti, Bintu, Mansaray, Ibrahim, Christiana, Narthanus) were so warm, attentive and welcoming. I felt so valued here, and all of the staff treated me so well. Fatmata at the front desk reception, Munich (maintenance supervisor) who helped me instantly with the AC, Patrick Kamara at the laundry, Muctarr (technician) and the rest of the team made my stay wonderful. A very big thanks to Sanjay for all the help and assistance he provided. He is such a pleasant, warm and caring Manager. From the outset, Sanjay went above and beyond by facilitating a complimentary room upgrade. And throughout my stay, he was hands-on to ensure I was comfortable. Very proactive and customer-oriented. I will definitely be recommending this hotel to my colleagues and friends, and I look forward to my next visit.

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