W Singapore - Sentosa Cove (Newly Renovated)

“Last minute staycation to celebrate Anniversary”

It was a last minute booking for a night stay at W hotel Sentosa. Checking in was smooth by May and Tracy. Was given the same room we often stay. Thank you for always so welcoming to our family. We love the upgraded Suite room, everything feel so new and comfortable. We had a great stay and used th… more

It was a last minute booking for a night stay at W hotel Sentosa. Checking in was smooth by May and Tracy. Was given the same room we often stay. Thank you for always so welcoming to our family. We love the upgraded Suite room, everything feel so new and comfortable. We had a great stay and used the swimming pool and room service too 🎉🥳 Rachel and the team who service us was friendly and great. Hope to see you all again in near future. Always our top choice for staycation in Singapore.

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“A Wonderful Family Getaway”

Dear W Hotel Team, We would like to express our heartfelt appreciation for the wonderful stay our family recently had at W Hotel. Having visited before, we were pleasantly surprised by how much more family and baby-friendly the hotel has become following the renovation and revamp. The thoughtful … more

Dear W Hotel Team, We would like to express our heartfelt appreciation for the wonderful stay our family recently had at W Hotel. Having visited before, we were pleasantly surprised by how much more family and baby-friendly the hotel has become following the renovation and revamp. The thoughtful enhancements made a significant difference to our experience, and we truly appreciated the attention given to families with young children. One particular moment that impressed us was when we requested extra pillows to block the sides of our bed to prevent our toddlers from falling. Instead of simply providing additional pillows, your team thoughtfully arranged proper baby bed guards for us. This proactive and child-safe solution exceeded our expectations and demonstrated genuine care for your guests. We would also like to extend our compliments to the team at Skirt. During our dining experience, they kindly prepared porridge as requested for our girls, which was greatly appreciated and made our meal much more enjoyable as parents. A special highlight of our stay was undoubtedly the warm-water swimming pool. Our girls absolutely loved spending time there, and it quickly became the favourite part of their holiday. The poolside service crew were exceptionally friendly and welcoming throughout our stay. We would especially like to recognise the crew leader (unfortunately, we did not manage to catch his name) who remembered us and went above and beyond when an unexpected downpour interrupted our poolside meal. His team swiftly packed our food and arranged for it to be sent to our room, ensuring our family remained comfortable despite the weather. We are equally grateful to the poolside crew who were always so willing to help us inflate our children’s floats. Their cheerful assistance made every pool visit easy and enjoyable. Most importantly, our girls thoroughly enjoyed both the room and the swimming experience, creating wonderful family memories that we will cherish. After the girls had settled down for the night and our helper and nanny had headed home, we were even able to enjoy a little couple’s downtime at Woobar. The relaxing atmosphere provided the perfect ending to our days and allowed us to recharge as parents. Thank you to everyone who contributed to making our stay such a memorable one. It is clear that the team takes great pride in delivering exceptional service, and we truly felt welcomed and cared for throughout our visit. We look forward to returning again with our family.

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“Start of W Singapore”

What a wonderful country and property is this. From the time we arrived the head concierge was very helpful and friendly welcome (Vince). He make sure that our stay was memorable and the best. The guest relations manager (rhea) who work beyond the expectations service, and the one who’s working in… more

What a wonderful country and property is this. From the time we arrived the head concierge was very helpful and friendly welcome (Vince). He make sure that our stay was memorable and the best. The guest relations manager (rhea) who work beyond the expectations service, and the one who’s working in The Market ( Black Pink Grace ) is the best service during our lunch. These is the star of this property! Kudos to this team 👌🏼🙏🏻

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“Pool Maintenance & Breakfast Improvements (10th June)”

Dear General Manager Christian, As loyal guests who frequently stay at W Singapore, we wanted to bring an urgent matter regarding the swimming pool to your attention. Around 6:00 PM today, the pool area was overwhelmed by a massive swarm of flies. Insects have died and were coating both the water… more

Dear General Manager Christian, As loyal guests who frequently stay at W Singapore, we wanted to bring an urgent matter regarding the swimming pool to your attention. Around 6:00 PM today, the pool area was overwhelmed by a massive swarm of flies. Insects have died and were coating both the water and the pool floats. Actually, we have noticed this issue over the past 4 to 5 years—potentially linked to the surrounding landscaping—but it has now escalated to an unacceptable level. To fully grasp the severity of the situation, one really has to step into the pool to see just how dense the swarm is. We hope management can look into immediate pest control or landscaping solutions to resolve this. On a separate and more positive note, we wanted to share some feedback on recent improvements: Breakfast Buffet: Thank you for addressing the previous housefly issue at breakfast (Nov'25). Dining there is now a much more pleasant experience, and we noticed no flies at all, even when leaving our table. F&B Enhancements: We love the updated cutlery, glassware, and bowls. The wooden scoop in the cereal section is a lovely touch! We also appreciated a couple of new dish rotations, especially the glutinous rice and herbal chicken. Amenities: The addition of the table-tennis table is a fantastic touch that we really appreciate. We are also still holding out hope for a pool table in the future, if space permits! We will be returning next month and look forward to seeing the continued upkeep of the property. Thank you, Alvin Lim (on behalf of Ho Y** Ch***)

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