Description
Facilities: The hotel has 4 lifts and features 386 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests wi… more
Meals: Dining facilities include a restaurant, a dining room, a café, a bar and a pub. A generous breakfast buffet, brunch, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.
- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Shops in hotel
- Parking
- Covered parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Banquet and event room
- Café
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Hair dryer
- Hairdresser / Barber
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Medical service
- Newspapers
- Porter
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Supermarket in hotel
- Terrace
- Trouser press
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Cot
- Kids' pool
- Slide
- Bars
- Bar
- Coffee/tea in public areas
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Children’s pool
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Activities
- Diving
- Surfing
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Excellent
Based on 2908 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Singapore
Showing 5 featured reviews out of 2908 TripAdvisor reviews
J
Jericlee
19/04/2026
“My dining experience at the plate”
I had a nice dining experience.
J
JasonY1847
19/04/2026
“Excellent services! 👍”
Mr Gopala and Mr Jackson were very friendly and patient with their services. They were very attentive to our needs. Despite their busyness , Mr Jackson was serving muah chee to our table due to the long queues. Mr Gopala went about distributing complimentary car ticket to each customer who driv… more
J
Joanne G
Singapore, Singapore
18/04/2026
“Felt like we were dining with family!”
Felt like we were dining with family or a good friend's home! We celebrated 2 family birthdays with a mid day lunch and had such a lovely time. The team of Gopala, David, Sally and Lina made us feel right at home with their check ins at the table and various stations. Food was great, a balanced spr… more
F
Finn F
18/04/2026
“Private Event at Cooling Tower”
We had a private event at Cooling Tower and it was amazing. The team, Rodney, Zin Min, Kv and Satesh are very friendly and professional throughout the event. The food was great and cocktails are on point. Not forgetting Jack and Xiao Wei, who are both very accommodating to our event requests. Hig… more
K
kol686
18/04/2026
“Excellent Service and Memorable Dining Experience at Plate”
We had a wonderful experience at the Plate restaurant at Carlton City Hotel for the Hong Kong buffet. The food selection was excellent, with a wide variety of delicious dishes that were well prepared and enjoyable. What truly stood out was the exceptional service provided by the staff. We would es… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
7
Very good
Based on 2 reviews
Service: 7
Cleanliness: 7
Room: 7
Facilities: 7
Location: 7
Breakfast: 6
Quality/Price: 6
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