Courtyard By Marriott Singapore Novena

“Commendation for Joanne – Exceptional Guest Recognition”

I would like to take a moment to formally commend Joanne from the Front Desk for her outstanding service during my stays at Courtyard by Marriott Singapore Novena. I have stayed at the hotel for more than 20 nights this year, and Joanne is the only team member who consistently remembered me, right… more

I would like to take a moment to formally commend Joanne from the Front Desk for her outstanding service during my stays at Courtyard by Marriott Singapore Novena. I have stayed at the hotel for more than 20 nights this year, and Joanne is the only team member who consistently remembered me, right down to my preferred room. While upgrades are always appreciated, they are not what make a guest feel truly recognised. It is the simple, thoughtful gestures like this that make all the difference. Joanne’s attentiveness, genuine care, and attention to detail reflect a level of hospitality that goes beyond standard service. She made me feel valued as a returning guest, and that sense of recognition is what keeps me choosing your property time and again. I believe Joanne deserves recognition for her exceptional commitment to guest experience, and I hope this feedback is shared with her and the wider team. Warm regards, ZZ

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“Just Opened”

Had a three night stay for business. It is a nice location which is convenient. There is a mall and the MRT station is very close.

“Business hotel with a good view”

The experience and stay was otherwise fine. The hotel lobby is on the 22nd Floor, along with the main restaurant and gymasium. While all rooms in this hotel are of the same size, mine was a corner room, boasting a wonderful view of the city skyline. I would like to note that the room was exceptiona… more

The experience and stay was otherwise fine. The hotel lobby is on the 22nd Floor, along with the main restaurant and gymasium. While all rooms in this hotel are of the same size, mine was a corner room, boasting a wonderful view of the city skyline. I would like to note that the room was exceptionally small. The bathroom was designed as a modular one, where it could be integrated with the bedroom by opening the sliding doors on its two ends. I had ordered in-room-dining for dinner, and the food was rather ordinary. Further, the IRD menu was quite limited. The breakfast next morning was satisfactory. The restaurant on the 22nd Floor has a good view to offer while dining. The hotel also has an infinity pool on its rooftop. Overall, the property is just fine for a short stay. There are no frills but you do get a wonderful view and decent service.

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“Great location, but lacks the wow factor”

We finally visited this hotel after many months of consideration, largely because the price point was very competitive compared with nearby options. That said, at a similar rate, other hotels might include breakfast or club lounge access, so we felt we could potentially have obtained better overall… more

We finally visited this hotel after many months of consideration, largely because the price point was very competitive compared with nearby options. That said, at a similar rate, other hotels might include breakfast or club lounge access, so we felt we could potentially have obtained better overall value. The absolute highlight is the location. The hotel is extremely accessible, connected to two to three shopping malls and situated directly above an MRT station, making it just minutes from the city. Rooms are generally on higher floors, offering pleasant, unblocked views of the skyline. While the room size was smaller than we had hoped, it was clean and functional. In terms of areas for improvement, the service did not quite meet the standards we have come to expect from other properties within the Marriott group. It wasn’t bad, but it felt somewhat average and lacked a memorable touch. As a result, we are unlikely to return in the future, as we did not feel the stay represented strong value for money.

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