Sofitel Singapore City Centre

“Outstanding, despite the weak club offering”

We spent 6 nights in this hotel in February this. Overall, our experience was outstanding. All of the staff - like everyone else in Singapore - were friendly, helpful and available. Our room, a club king luxury, was excellent, in good order, well equipped and extremely comfortable. We breakfast… more

We spent 6 nights in this hotel in February this. Overall, our experience was outstanding. All of the staff - like everyone else in Singapore - were friendly, helpful and available. Our room, a club king luxury, was excellent, in good order, well equipped and extremely comfortable. We breakfasted in Racines, the main restaurant. It is large and very busy in the mornings, with the hotel being very much a business stay as well as a holiday hotel. Despite that, quality and service was high, with a truly vast choice encompassing multiple cuisines. We also had one dinner in Racines, which was excellent if pricey. We had more than one bar meal in the extensive and comfortable lounge area, and everything was very good. The pool area upstairs is very pleasant and generally very quiet when we were there. The one slight let down was the Club Millesime facility. The space itself is down a long corridor towards the events area. One part of it is just a fenced off part of the events lobby, and felt very much as thought you were sitting in a corridor. There was a small separate room next to this: this was comfortable, but the air con was running at arctic levels - you seriously needed a fleece to sit there for more than 15 minutes. Staff were as usual very helpful and attentive, and it was good for drinks, but the food offering was very limited, with nothing but a couple of types of middling pastries outside of nominated "meal" times. The "meals" themselves were a mix of very nice but very small served items, and fairly average and typically not very warm buffet items. Overall, the Club offering was weak and not remotely worth the price charged. We were fortunate with an offer so it was effectively free for us, but I would have been quite disappointed if I'd paid full whack. It compared very badly to a recent Intercontinental equivalent I experienced. Needs improvement or a hefty price reduction. Overall however, I will definitely stay here again - and as the Club will be free with my Accor membership, I can live with it.

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“Excellent service”

We had a wonderful dining experience at Racines, Sofitel. This is my third time coming to Sofitel to eat at their restaurant with friendsz The food was delicious and the atmosphere was warm and relaxing. A special thank you to Rey for his exceptional service. He was incredibly warm, approachable, … more

We had a wonderful dining experience at Racines, Sofitel. This is my third time coming to Sofitel to eat at their restaurant with friendsz The food was delicious and the atmosphere was warm and relaxing. A special thank you to Rey for his exceptional service. He was incredibly warm, approachable, and attentive throughout our meal. His kindness, genuine hospitality, and attention to detail made our lunch even more enjoyable. Thank you, Rey for making our visit so memorable. We look forward to dining with you again and highly recommend Racines for both its excellent food and outstanding service.

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“Excellent hotel and well located.”

First time coming to Singapore and the Sofitel Singapore City Central lived up to all expectations. The rooms were spacious, clean and the bed so comfortable. What made it extra special was the amazing service given throughout our stay. We had access to the Club Lounge and the staff that attended t… more

First time coming to Singapore and the Sofitel Singapore City Central lived up to all expectations. The rooms were spacious, clean and the bed so comfortable. What made it extra special was the amazing service given throughout our stay. We had access to the Club Lounge and the staff that attended to us remembered our likes and helped us in planning our days so that we got the best from our stay. A special mention to Danny, Lydia, Yanni, Sherrian, Julius, Kem and Marc on the Concierge desk. These wonderful people provided us with a warm and exceptional service that we have decided to return next year.

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“4 night stay a Sofitel singapore City centre. Underwhelming”

We were on a brief Asian holiday to get away from the winter in South Australia. We booked the Sofitel due to the brand reputation and the central location with an MRT literally under the hotel. While I would have given it 4 stars if it was any other brand, it was underwhelming compared to many ot… more

We were on a brief Asian holiday to get away from the winter in South Australia. We booked the Sofitel due to the brand reputation and the central location with an MRT literally under the hotel. While I would have given it 4 stars if it was any other brand, it was underwhelming compared to many other sofitels we have stayed in this year alone. Barcelona , Sydney, Melbourne and Bali. It was marginally ahead of Sofitel Brisbane city. We stopped by for a bite and a drink at Sofitel Sentosa and the service was better. The positives : We arrived at midnight : Check in was straight forward. The ambiance of the hotel is excellent : Room 1810 . a corner room with excellent views, The room had excellent amenities , a good bed and soft furnishings. The AC worked well, the rooms were very well sound proofed allowing for a good sleep. the public spaces were comfortable and open and beautifully decorated. The other positive was the Millesime lounge experience for evening canapes and drinks. Mostly because of the Staff who were very professional and friendly and service focused. Thanks to DANNY , Mark, and Kem as well as some of the staff who worked hard to care for the guests. It is interesting that all drinks are served by staff. This is in contrast to to other Sofitels in Asia and Australia, New Zealand where beers wine and bubbly is self serve where as cocktails and spirits naturally are table service. The lounge was freezing cold with the AC set at 18c. we sat outdoor due this. The hot food was generally good , the cold food offerings very basic: very little cheese or cold meats , some crackers , 1 sweet most days. We made it to afternoon tea one day and found some of the stuff from breakfast at Racines on offer in the afternoon in the club :very dry croissants. than at Coffee was a lot better than at the main restaurant. The NOT SO positives : We had Millesime club lounge access thanks to our Platinum status. Now, if we had paid for club access I would have been devastatingly disappointed. We walked in for Breakfast on our first day and found that the offerings were a basic buffet with eggs to order but were told that since they had no chef some food would be brought up for level 5 ! This is in stark contrast to Sofitel Sydney Wentworth , Sofitel Darling Habour, Sofitel Melbourne on Collins and Sofitel Bali nusa Dua where they have an A La Carte breakfast menu as well as a buffet. We promptly went to Racines, the main restaurant on level 5. The Breakfast service at Racines was chaotic to say the least. The Bright Star was HANNAH, Thank you. She tried to service her guests despite having to literally run from the front counter to their tables and attending to coffee orders. For the 3 mornings we went to breakfast the overall impression was that the area was under staffed with no waiting staff member assigned to a particular set of tables so, table clearance or asking for a coffee was a fraught exercise. The food offerings were passable. Some of the Asian classics were excellent. The rest was passable. The Coffee was TERRIBLE . It came from a machine that seemed to be operated by a poorly trained staff member. We asked for a regular Latte and one with non diary ( almond I think) latte. They were delivered to our table while we were getting our breakfast and we did not know which one was the diary free latte. The manager was kind enough to get us Barista made coffee , but to give you context every other Sofitel we have stayed in offers Barista made coffee, and lactose free milk was always available. Five star means Five star. This Sofitel service and offerings were 4 star Would I recommend this sofitel or stay there again , probably not. Management needs to consider if they want to ride on the reputation of the Sofitel Brand and have one time guests or have returning guests. We have returned to Sofitel Wentworth Sydney 3 times and to Sofitel Bali Nusa Dua 4 times . Wonder Why !

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