The Capitol Kempinski Hotel Singapore

“Comfortable stay at Kempinski Singapore”

I had a wonderful time during the stay at this hotel; mainly because of It’s convenient location, responsive and helpful staffs, and home-feel breakfast every morning. Special thank to the staff member, Irene; with her warm and attentive service, made the stay more memorable. I sure will return … more

I had a wonderful time during the stay at this hotel; mainly because of It’s convenient location, responsive and helpful staffs, and home-feel breakfast every morning. Special thank to the staff member, Irene; with her warm and attentive service, made the stay more memorable. I sure will return on the next visits.

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“Fanastic”

Enjoyable experience for Mother’s Day celebration, good service from Sam and Nages!

“Thoughtful and Warm Hospitality”

We had a wonderful stay at your hotel. A special thank you to David C. in the lobby area for his kind and helpful advice, which truly made our stay easier and more enjoyable. We would also like to thank Irene at breakfast for her warm smile and pleasant service each morning. Thank you again for t… more

We had a wonderful stay at your hotel. A special thank you to David C. in the lobby area for his kind and helpful advice, which truly made our stay easier and more enjoyable. We would also like to thank Irene at breakfast for her warm smile and pleasant service each morning. Thank you again for the lovely hospitality.

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“Faded glory”

We stayed at the Capitol Kempinski recently for my husband’s birthday and there were definitely parts of the stay we really enjoyed. The reception team were excellent throughout and genuinely helpful whenever we needed anything. The location is fantastic, the room itself was very spacious, the bat… more

We stayed at the Capitol Kempinski recently for my husband’s birthday and there were definitely parts of the stay we really enjoyed. The reception team were excellent throughout and genuinely helpful whenever we needed anything. The location is fantastic, the room itself was very spacious, the bathroom was lovely, (I had so much fun with the Japanese bidet style toilet) and the quality of the breakfast was very good. Unfortunately though, the hotel itself feels like it’s starting to look a bit tired in places and there were quite a few annoyingly small issues during our stay that all add up and actually shouldn’t happen in this standard of hotel and at this price. Both wardrobe doors stuck constantly and the wardrobe layout wasn’t especially practical for dresses anyway, unless you happen to be fortunate enough to get away with wearing mini dresses which I am not . The safe kept flashing an error code and bleeping until somebody fixed it. The windows were noticeably dirty giving the room a bit of a dingy feel and the curtains didn’t properly close all the way across. The toilet seat wouldn’t stay up, (not a problem for me but hubby struggled I think ). The lighting wasn’t great for doing makeup, and daft as it sounds, housekeeping only supplied four teabags, all different types. We both drink English Breakfast tea, so having one bag each of four random teas felt a bit odd. Even a small touch like a couple of biscuits in the room would have been nice. I was also surprised the toiletries were still the tiny plastic bottles rather than refillable ones, which feels quite outdated now. Turndown service was very inconsistent as well. We were told to remove the do not disturb sign if we wanted the room serviced in the evening, which we did, but some nights it happened and some nights it didn’t. Breakfast was another mixed area. The food itself was good quality, but on two mornings the service and organisation felt quite chaotic. The bar area especially could really do with refreshing. Some of the banquette seating had visible drink stains and generally looked worn. One barman also seemed thoroughly unimpressed that we arrived about 10 minutes before opening time, even though we were perfectly happy to wait. What’s frustrating is that underneath all of this you can still see that this was once a really luxurious hotel, and probably still thinks of itself that way, but it now feels like it’s overdue for a proper refresh and a bit more attention to detail. Without the warmth and professionalism of the staff this probably would have been a 2-star review rather than a 3. They really were the best part of the stay. Overall we didn’t have a terrible experience, but for the price being charged now, I honestly don’t think I’d choose to stay there again.

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