Pivot Hotel Montecasino

“weekend getaway”

Over weekends you can expect to have a row of people waiting to book in but once at the counter the staff are friendly and you are on your way to the room. The hotel has a variety of rooms available. Seating in rooms can be a problem as you only have 1 chair at a table. Small fridge available ... more

Over weekends you can expect to have a row of people waiting to book in but once at the counter the staff are friendly and you are on your way to the room. The hotel has a variety of rooms available. Seating in rooms can be a problem as you only have 1 chair at a table. Small fridge available but be sure to bring your own water bottles as we only had 1 small bottle in fridge. Tea/coffee station available in the room. We opted to have breakfast included in the stay. Breakfast had a wide variety of foods and was tasty with staff topping up on coffee. Can become very busy between 8-9 in the mornings. Parking was great with easy access to the Hotel. Hotel is only a short walk away to the theatre.

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“Good standard - excellent service”

Stayed one night. Room was clean and in good condition. Service was of an excellent standard across all teams. Breakfast could have had more variety. Hotel provides transfers to other parts of the Montecasino complex including theatre and restaurant area.

“Good for a short stay.”

The hotel is safe. Staff are friendly and nice. The room size is good. The breakfast is good. The hotel's restaurant offers good Italian food. The hotel entrance is mostly hard to be identified by Uber drivers. The furniture and look & feel of the hotel is a little outdated. The rooms is being... more

The hotel is safe. Staff are friendly and nice. The room size is good. The breakfast is good. The hotel's restaurant offers good Italian food. The hotel entrance is mostly hard to be identified by Uber drivers. The furniture and look & feel of the hotel is a little outdated. The rooms is being cleaned on daily basis but they need to pay attention to the corners and electricity sockets cleaning.

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“Pivot Hotel - Seems to be struggling to keep standards.”

I've stayed at the Pivot (Southern Sun as it was previously called) quite regularly since 2012. The Hotel was always recommended by business colleagues and customers, also quite popular with international sport teams. I travel for business. So the bad first: The Wi-Fi is absolutely atrocious, ... more

I've stayed at the Pivot (Southern Sun as it was previously called) quite regularly since 2012. The Hotel was always recommended by business colleagues and customers, also quite popular with international sport teams. I travel for business. So the bad first: The Wi-Fi is absolutely atrocious, it's gone through a variety of iterations over the years but this has to be the worst performing hotel Wi-Fi i have experienced (in a city) for a very long time. It was pretty bad in November 2022 and we were told they were replacing the Wi-Fi and it wasn't finished and now March 2023 (I assume the people ran off), barely usable, which for business travel is a major problem and something the hotel should address. AirConditioning - It is pretty ancient, noisy and struggles in the heat. Restaurant Hours - Offers no flexibility and is possibly why it is quite lightly used, menu's have reduced, options reduced. There is the main Montecasino Complex within 5 mins walk which has lots of options. Room Amenities - There used to be water / can of fix in the fridge. Now just one water, I am pleased the cookies have still survived (albeit a lot smaller). The shower still leaks across the entire bathroom and the sinks have never looked that hygienic even from 2012 (square manually assembled). The Better: The rooms are clean and well maintained, very functional, the shower works but the pressure seems to have been reduced over the last couple of years and the shower heads need replacing / cleaning better. The Good: The beds are very comfortable, the pillows also good quality and the black out curtains ensure an undisturbed evening. The rooms do not pick up much external noise, so you are not disturbed by your neighbours or people in the corridors. The bar is good and service from the staff is generally very good, normally requests are dealt with very efficiently and the occasional time I have had to address an issue, was also dealt with quickly. The outside Pool is also lovely (cold) but weather permitting is a nice place, as well as the Pool Decking. Great location, lots of secure parking and generally a very safe location.

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