Grand InterContinental Seoul Parnas, An IHG Hotel

“Good experience”

Location was center of sightseeing and also for business. It is also very convenient the shopping center is located under the hotel. Rooms were clean and world class standard. However the shower at the tub always had water running off to the floor as there were no barrier to keep the water within t… more

Location was center of sightseeing and also for business. It is also very convenient the shopping center is located under the hotel. Rooms were clean and world class standard. However the shower at the tub always had water running off to the floor as there were no barrier to keep the water within the tub area. Love the atmosphere of the hotel and location. Noise level were good, there were no disturbance at all when i was in my room. Concierge helped me book airport transfer at 615am and it was seamless. All in all good recommendation to stay at this hotel.

less

“5 Star Club Lounge”

I’ve stayed at several InterContinental hotels across Asia, and I had often heard that the Club Lounge at Grand InterContinental Seoul Parnas was considered top-tier. During my week-long stay, I can confidently say it lived up to its reputation. I truly enjoyed the offerings at the Club Lounge, wit… more

I’ve stayed at several InterContinental hotels across Asia, and I had often heard that the Club Lounge at Grand InterContinental Seoul Parnas was considered top-tier. During my week-long stay, I can confidently say it lived up to its reputation. I truly enjoyed the offerings at the Club Lounge, with the steak being a standout highlight. Although my stay felt short, I had hoped for a room upgrade given my DE status. However, I was informed that the hotel was experiencing high occupancy at the time. Despite this, I still had a very enjoyable and comfortable overall experience. I would also like to express my appreciation to the Club Lounge staff for being consistently attentive and welcoming throughout our stay. Their service added a personal and pleasant touch to the experience. In terms of hospitality, I would especially commend East Asian IHG hotels. The staff are notably approachable, warm, and genuinely welcoming, always greeting guests with sincere smiles.

less

“Best place to stay in Seoul!”

One of the best hotels I've stayed in and I've been to 6 continents and this is by far top tier. The staff was amazing, the willingness to help and address concerns was just above and beyond. The rooms were stellar and the room service just amazing.

“Great Team, Disappointing Follow-Throug”

We recently stayed at InterContinental Seoul Parnas and came away with mixed feelings. There were some excellent aspects of the stay, but also several disappointments that prevented it from meeting the standards we expect from the InterContinental brand. On the positive side, the hotel is beautifu… more

We recently stayed at InterContinental Seoul Parnas and came away with mixed feelings. There were some excellent aspects of the stay, but also several disappointments that prevented it from meeting the standards we expect from the InterContinental brand. On the positive side, the hotel is beautifully presented and located next to the COEX Mall area, with plenty of restaurants within walking distance. The housekeeping staff, breakfast manager, and concierge team were outstanding throughout our stay. They were professional, attentive, and genuinely helpful in arranging transportation, restaurant reservations, and local tours. Their service was a highlight of our visit. One thing worth noting is that Platinum Elite status appears to receive little to no recognition unless the reservation is booked directly through IHG. Travelers expecting meaningful elite benefits may be disappointed. Our biggest issue was with the room itself. Every morning between approximately 4:00 a.m. and 7:00 a.m., a recurring noise would wake us up. We recorded the sound and shared a video with hotel staff, but they were unable to identify the source. The proposed solution was for us to change rooms. While that may sound reasonable, we had a fully booked sightseeing schedule and simply did not have the time to spend hours packing, moving, and unpacking again. What was most frustrating was the lack of follow-up. After reporting the issue, nobody contacted us to provide updates or check whether the problem had improved. The matter was only discussed again when I raised it during checkout. Staff apologized, but no effort was made to acknowledge the inconvenience. Even a small gesture of goodwill would have demonstrated that the hotel valued guest satisfaction. Another consideration for travelers is location. While the hotel is excellent for those visiting Gangnam for medical treatments, plastic surgery, or dermatology appointments, it is far from many of Seoul’s major sightseeing attractions. Due to traffic, most destinations required 30–45 minutes of travel each way. We are longtime fans of the InterContinental brand, which makes this experience especially disappointing. Compared with recent stays at JW Marriott and Regent properties, InterContinental Seoul Parnas fell noticeably short in both service recovery and guest care. The staff were friendly, but friendliness alone is not the same as being truly helpful when problems arise. Overall, a beautiful hotel with some exceptional team members, but one that did not deliver the level of service and accountability we expected from a luxury property.

less