Hotel Entra Gangnam

“Average to good”

I stayed here for 8 days. The reception staff were helpful and polite when we checked in, the lift's very fast. The room appeared clean and had good amenities, 2 bottles of water in the fridge, coffee machine, large bed, we loved the TV above the bath, kido loved the heated toilet. It looks clean, … more

I stayed here for 8 days. The reception staff were helpful and polite when we checked in, the lift's very fast. The room appeared clean and had good amenities, 2 bottles of water in the fridge, coffee machine, large bed, we loved the TV above the bath, kido loved the heated toilet. It looks clean, clean bed sheets, then I slide the bathroom door closed and it's pretty dusty. No problem, I grab a tissue and wipe it down, I have a dust allergy. We lost something in between getting out of the cab and sitting down in the room so I try to find it, I look under the bed, it's really dusty and also has rubbish from previous occupants. We could hear the traffic outside but it's a busy road and it's understandable, we didn't find it annoying. There are strict check in and check out times and they won't charge you extra if you stick to these, they need time to clean the room and get it ready (they do need to slide the bathroom doors and clean these though, and under the beds too). I had a shower the next day, the waterfall shower's not easy to use and there's no instructions, but there's a handheld shower head attached to the wall. Great, I thought, that will help, It would have helped, but there's no seal around the bottom of the shower door and there's a gap, and the shower head faced the shower door. 30 minutes later I magage to clean the large amount of water in the bathroom and around the toilet up using towels, and I pop downstairs to let them know there's a problem with their shower. They sent someone up right away, I explained the issue, the shower door is missing a seal, he says 'I can't sort that' and walks out. No more showers then. We get back from a walk at around 8pm, and there's a very high pitched whistle coming from the ceiling in our room. I check the lights, the air conditioning and it whistles for about 30 minutes so I pop to the reception desk and let them know. Someone comes up right away and lets us know it's a valve in the bathroom ceiling, there's a hatch, he opens it up, and it stops. Yay! 5 minutes later... yup, it's back. He comes back and adjusts the valve once again. It stops. 5 minutes later... yup. Then it stops. Until the following evening. I let reception know it's still happening, they send someone out, again, it stops, again, and starts, again a few minutes later. It stops and starts throughout the night, midnight, 1am, 4am, 9am. We're tired, I'm rather grumpy, so we ask to change rooms so we can sleep. They check with the manager and give us another room. The new room has a seal at the bottom of the shower, unfortunately their water fall shower lasts for 1 second if you try to use it as the handle on the door self adjusts. There's still dust on the sliding doors and under the bed. We're exhausted having had a pretty bad night due to the alarm, so we sleep, a lot. We didn't eat in the hotel, it's expensive, there's a little French baguette place not too far away and a Starbucks so we're sorted. The Nespresso only has 2 capsules and 2 sachets of sugar but was refilled daily along with water. Unfortunately the Nespresso machine stopped working on our last day too. Staff are friendly and helpful, and issues are looked into, but it's expensive for what it is. Don't have a shower in 1301 unless they've put a seal at the bottom of the shower door and be aware of the faulty valve whistle, being woken by it at 4am isn't fun.

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