Jw Marriott Dongdaemun Square Seoul

“JW Marriott Dongdaemun Square Seoul”

My wife and I spent 9 amazing nights at the JW Marriott Dongdaemun Square Seoul a luxury 5-star hotel. From the moment we arrived late in the night staff were exceptional. The greeting we received were both warm and friendly. The view from our suite of the Heunginjimun Gate was breathtaking both by… more

My wife and I spent 9 amazing nights at the JW Marriott Dongdaemun Square Seoul a luxury 5-star hotel. From the moment we arrived late in the night staff were exceptional. The greeting we received were both warm and friendly. The view from our suite of the Heunginjimun Gate was breathtaking both by night and day. The hotel is centrally located with the subway easily accessible by going down to the level where the Bakery is situated. The Bakery is a must to visit with a wide range of delicious cakes and pastries. The staff in the Executive Lounge greeted us warmly on all occasions. They were always helpful in answering all questions. The nightly canapes were always of a high standard. Staff consistently engaged with members belonging to the Executive Club. Breakfast at Tavalo 24 is an experience of its own wide a wide selection of food. It was difficult to choose which option on each visit. The dinner buffet had amazing variety of food including seafood. We would like to thank Logan for his kindness and fabulous suggestions both at breakfast and dinner. A special thanks to Justin for consistently showing warmth and kindness. A special thanks to Ember in the Lounge whose vibrant personality and tremendous service. We enjoyed numerous moments of laughter and engaging discussions alongside her. She is a true asset to JW Marriott. The pool and spa are excellent for relaxing with a separate area for children. The gym is extensive, for those who enjoy golf there is an inhouse golf range. Each day our suite was beautifully maintained. The housekeeping team were cheerful and greeted everyone with a smile. A special thank you to Michael Park Executive Chef and Brad In for the delightful food they prepared for us. We had plenty of conversations and shared lots of laughter together. Their team were professional and a pleasure to interact with. Throughout our stay the Concierge and Reception team were always warm, friendly, and extremely helpful. A special thank you to Daeny and Howard organising tours and directions around Seoul. We would like to thank Alex Lee General Manager and all his exceptional staff throughout the JW Marriott. They contributed to making our first trip to Seoul a true experience. My wife and I will fondly remember the family at the JW Marriott. Until we visit again. Highly recommend JW Marriott Dongdaemun Square Seoul

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“Exceptional!!!”

Daeny was exceptional!! She made our stay wonderful. She gave us gifts at the end of our stay. She was wonderful!!! Howard & Justin were amazing. All of the staff was so helpful and terrific!! The entire staff was amazing. The breakfast was terrific!!! Thank you Jw Marriott! We loved everything!

“Nice hotel and good service, except for our room”

The hotel is generally nice but the major problem remains that we were assigned a room with a window facing a wall (see photo) for our entire stay. We arrived after mid-night and were told a quiet room was assigned. I raised this as a problem (I called it a dungeon room) with the front desk the ne… more

The hotel is generally nice but the major problem remains that we were assigned a room with a window facing a wall (see photo) for our entire stay. We arrived after mid-night and were told a quiet room was assigned. I raised this as a problem (I called it a dungeon room) with the front desk the next morning but they couldn't/didn't want to do anything as I was told that we got this room due to the room rate paid. To be clear, the rate/night was not cheap for the room type even during the Easter holiday - I paid for a Deluxe Guest Room from the Bonvoy member's app, which shows the room with window views of the Dongdaemun in 2 of its 3 room photos. From that, to a window with a wall only a couple of metres away, is categorically different. And then imagine you were stuck with it for 4 nights for a holiday travel. Every time we entered the room, the curtain automatically opens, as if to present its guests this amazing window view of ... ... ... a flat wall. While the curtain function is by default, I found it particularly ironic in the situation - all it needed was a little bit of music to make it a comedy. It amused me a little in the end, but this type of room should be clearly labelled and communicated before any booking. The rest of the hotel were pleasant: 1. Tavalo for breakfast - excellent for both the food and the staff 2. The Lounge (lobby lounge for food& beverage) - good 3. Swimming pool & Gym - beautiful design & top facilities 4. Hotel location - good and convenient (DDP, the canal nearby and a village along the ancient wall by Dongdaemun gate are all within walking distance of the hotel; the hotel lower ground floor is connected to the underground) 5. The complimentary gifts on arrival were nice and well presented (I'm a gold member) 6. Hotel design/maintenance - very good. It's the first time I saw a Marriott hotel giving a spotlight to its mascot (and the first time I learnt it's a griffin). They even have the rooftop bar named The Griffin which sadly I couldn't visit, as our young child was with us. I mulled between a 3 and 4 rating but decided on a 4, largely due to the overall stay being pleasant and I think it has endearing features/service to offer. The policy for the labelling of wall-facing rooms should be reviewed.

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