Lotte Hotel Seoul Executive Tower

“My 3rd stay and it gets better each time!”

My third stay in Lotte Executive Tower in 3 years and each time gets better than the previous ones. This time, I traveled with my mother and we got the Junior Suite and a couple of days after we arrived, my brother joined us and he got an Executive Premier room. Both rooms had La Cime lounge access… more

My third stay in Lotte Executive Tower in 3 years and each time gets better than the previous ones. This time, I traveled with my mother and we got the Junior Suite and a couple of days after we arrived, my brother joined us and he got an Executive Premier room. Both rooms had La Cime lounge access. Check in was, as usual, very smooth and the staff were excellent. I was very grateful that they were able to let us have our room earlier so that my 85 year old mother could refresh and rest after the overnight flight. The room, as well as the housekeeping, was very good and we were very well looked after throughout our stay especially by the La Cime team. Would definitely recommend this hotel not only for the location but the quality of rooms and service.

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“Best hotel”

I love to stay at Lotte hotel when I’m in Seoul as it is centered in the middle of Seoul… the hotel is connected to a huge shopping mall and food court.. very close to the shopping areas and attractions.. very polite and friendly staff.. loved it

“Wonderful hotel with super comfy bed”

Wonderful hotel with comfy bed and cozy ambience. Rooms are clean and luxurious. Great location for shopping and leisure activities. The only thing is the rooms are smaller than expected. Good service at Conceirge.

“A Letdown at Lotte Hotel Seoul Executive Tower – Not Worth the Price or the Hype”

I was really looking forward to my stay at the Lotte Hotel Seoul Executive Tower, especially since it's marketed as the flagship property of the Lotte Hotel brand. Unfortunately, my experience was nothing short of disappointing, and I left feeling like I'd made a major mistake in choosing this hote… more

I was really looking forward to my stay at the Lotte Hotel Seoul Executive Tower, especially since it's marketed as the flagship property of the Lotte Hotel brand. Unfortunately, my experience was nothing short of disappointing, and I left feeling like I'd made a major mistake in choosing this hotel. First impressions were far from impressive. Upon arrival, the staff greeted me with a cold, almost robotic demeanor that made me feel like I was just another check-in to be processed. The lack of warmth and hospitality was evident throughout my stay, which, frankly, was unacceptable for a hotel of this supposed caliber. Every interaction with the staff felt rushed, impersonal, and at times, even borderline aggressive. When I checked in, I was told I’d been upgraded to a “room with a view.” Well, let’s just say the "view" was a helipad. That’s not exactly what I had in mind when I pictured a skyline view of Seoul. If I'd been on the other side of the building, maybe I would have had a better view—but why should I settle for that when I’m paying top dollar for what’s supposed to be an executive experience? The room itself was another letdown. It was small, dated, and lacked the luxurious touches you'd expect at a premium hotel. The furniture was stained and showed signs of wear, which is frankly inexcusable for a hotel at this price point. And don’t even get me started on the list of rules and charges for almost everything in the room—other than the soap and shampoo, everything had a price tag attached, which made the whole experience feel more transactional than indulgent. One thing that particularly stood out was the lack of turndown service. It’s such a basic yet thoughtful touch that even mid-range hotels typically offer, but Lotte somehow failed to provide it. I even called ahead to request it and was told someone would come up—no one ever did. It was a glaring oversight, especially considering how much I was paying. There was also this baffling note about turndown service being available only between 4 PM and 6 PM, but that seemed to depend on your check-in time, which just added another layer of confusion to the whole experience. I’ll give credit where it's due—the hotel’s gym was impressive. Spacious, well-equipped, and comparable to a full-fledged health club. But once again, the experience was marred by the rules. The staff watched me like a hawk, and it wasn’t exactly the kind of environment I wanted while trying to get in a workout. The same surveillance vibe extended to the pool and spa area, where I felt less like a guest and more like I was being monitored every step of the way. At the end of the day, this stay was a major disappointment. For a flagship property, the Lotte Hotel Seoul Executive Tower failed to deliver on nearly every front. The service was mechanical, the room was underwhelming, and the lack of attention to detail was frustrating. Frankly, for the price I paid, I expected far more. If you’re after a truly luxurious experience, do yourself a favor and head to the Four Seasons, which is just a short walk away. That’s where I’ll be staying next time, for sure.

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