Amber Pure Hill Hotels & Resorts Jeju

“Quiet luxurios hotel with lot of potential in spite of shortcomings”

We had a very nice stay at this beautiful hotel. It was our favorite hotel during our vacation in Korea, and we are so sorry that it was not perfect due to some shortcomings that we want to describe. The hotel is located in the middle of Jeju Island, about a 25 minute drive from the airport. It is… more

We had a very nice stay at this beautiful hotel. It was our favorite hotel during our vacation in Korea, and we are so sorry that it was not perfect due to some shortcomings that we want to describe. The hotel is located in the middle of Jeju Island, about a 25 minute drive from the airport. It is in the middle of nowhere in a very quiet area with a beautiful view of Jeju. It is a perfect place to relax and unwind, but not the best place for guests who want to go shopping:-) The whole hotel is set up as a very exclusive boutique luxury hotel with a lot of attention to detail, including nice sculptures, pictures, background music and scents, but also many nice ideas in the rooms. We had a 2-story Luna Villa, which provided an excellent basis for an ultra-luxury stay, but was spoiled by unnecessary shortcomings. 1. In our large villa, there was no room for a wardrobe on the main floor. My wife cried for the first 60 minutes because she thought she was too stupid to find a wardrobe in such a large premium villa. After checking with room service, we understood - there is simply no wardrobe. Unbelievable. This is a situation where some women will turn around and say - let's change the hotel :-) Especially considering the fact that this hotel could be visited by lot of newly married couples with a lot of luggage and no place to store it. I'm still shocked how such a mistake could happen in a hotel that was planned and designed with so much love and so many great ideas? 2. Our villa had a small outside bathtub (2x2 meters) made of concrete. It was not very deep (about 30 cm) but absolutely enough to relax and enjoy the beautiful view and the silence - great! ... Not really, if there is no concept where to put your head - there are no plastic pillows or any other solution for a real bath. After 20 minutes you get a very uncomfortable feeling trying to park your head on the pure concrete all the time. It's really a pity that this detail was also neglected. 3. Ok, if you cannot take a bath outside for a longer time, at least you can enjoy your stay on the terrace sitting on a comfortable leather chair... alone - because we missed the second chair! Why not to provide 2 chairs in Villa Luna - there is enough space on the terrace. 4. Ok, no problem, let's spend more time in a beautiful master bedroom looking out the window. Oh stop, we cannot do that, because it is not possible to flexibly open only half of the curtains. Curtains are fully automatic and offer you only 2 positions: either fully closed with now view, or fully open, so that not only you can enjoy the view of nature from your bed in the master room, but also your neighbors can enjoy a great view inside your master room. Here we would definitely prefer a manual, not automated solution to have flexible control over our privacy needs. 5. Ok, no problem - lets visit the children's room in the attic, which provides a nice view of the sky - excellent idea ... but be careful - the attic is low, so people higher than 175 centimeters will have serious problems visiting this floor without banging their head against the walls. Also, this is not a good design for a luxury hotel - excellent idea, but you should invest a little more in a higher roof level to make it comfortable for all guests. 6. It's a pity that the soft drinks in the minibar are not complementary (anymore). It won't cost you too much, but it would provide a much better experience for the guests. 7. We loved the bathroom - it was very large and comfortable, including great Dyson hair dryer. However, we missed a body lotion, which should also be a complimentary amenity. The rooftop pool is great with excellent views of nature. It was by far the best hotel pool compared to other 5-star hotels we've stayed at in Korea, but by international standards it was still too small for a number of guests and a bit crowded, with difficulty finding even one free lounger. At least from a luxury boutique hotel we would expect more "space". The breakfast at the hotel was really amazing. Very good selection of different foods, many specialty foods, excellent live cooking stations, good decoration and much more. It was really great and the best breakfast we had in Korea. It's a pity that we couldn't try the dinner because it was not available for 2 nights during our short stay. We at least tried a la cart menu at a bar restaurant. The taste of the Hawaiian menu was okay, but did not leave a special impression. Although the view and decoration of the restaurant was excellent. We thought, ok, it's apity that the dinner is not available, but lets order a afternoon tea set. Unfortunately is seems a bit compliated to prepare it, so you must order it one day in advance. But the main problem is that you are expected to eat it during 14:00 and 16:00. We asked if it would be possible to order it and eat it between 15:30 and 16:00 next day, after we come back from activities. But unfortunately it was not possible. Why such level of unflexibility? From the 5 star luxury hotel we would expect higher customer-orientation and flexibility. Overall, Amber Pure Hill Resort in Jeju is an excellent hotel with a lot of potential to be a pearl, a hidden hideaway, to spend a perfect relaxing vacation in a luxury hotel - and we are so sorry that we were not able to fulfill it. At the end of the day, it is really a pity that all those little things described above kept us away from a perfect stay.

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“Mediocre experience”

For the price point (almost $500/night) I expected more, but this hotel did not quite meet the mark. It cannot really be called a resort because it lacks typical facilities expected from a resort. It only has one swimming pool (no doubt infinity with great views, but also glass bottomed so guests i… more

For the price point (almost $500/night) I expected more, but this hotel did not quite meet the mark. It cannot really be called a resort because it lacks typical facilities expected from a resort. It only has one swimming pool (no doubt infinity with great views, but also glass bottomed so guests in the lobby can stare directly upwards if you're in the pool), one uni-sex sauna and a gym in the main building. The room was large, luxurious and spacious but lacked any storage spaces for bags, luggages or even clothes. They provided a 4K projector instead of a TV, but the projector turned out very buggy and the technician had to be called multiple times on the first day to fix it. The view from the room was not the forest as promised, but the neighbour's roof. It is a 15-20 minutes drive to the town but there is a CU store nearby. Unfortunately it turned out to be a really mediocre and forgettable experience. The only saving grace is the polite service. Wouldn't return again.

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