Parador de Alcalá de Henares

“Overnight stay”

Excellent venue for the town and the historical aspect of Alcalá de Henares. Extremely comfortable and welcoming place. Staff very helpful and informative and the rooms quiet and peaceful. Lots of space to relax and enjoy

“Regular visitor”

Good hotel for us due to location. Staff friendly and helpful, food good but slightly repetitive if you have stayed a few times. New hallway carpets and smart TVs an improvement. Breakfast at the busy times can be chaotic especially if you don’t know what the process is - unlikely anyone will exp... more

Good hotel for us due to location. Staff friendly and helpful, food good but slightly repetitive if you have stayed a few times. New hallway carpets and smart TVs an improvement. Breakfast at the busy times can be chaotic especially if you don’t know what the process is - unlikely anyone will explain it either! Pool only opens in high summer, one thing we dislike is that if you struggle at all using the pool ladders the only other option is to use the disabled chair access which you don’t always want to do. This hotel needs to improve pool access with steps and a handrail.

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“Cool place, good location but the hardest and most uncomfortable beds and pillows I've ever encountered”

The hotel is a very cool combination of modern architecture embedded in a historic building. The rooms are spacious and decorated with good taste and the staff is very friendly and efficient. The location is absolutely perfect, on a quiet, semi-pedestrian street, right next to the main Plaza and ... more

The hotel is a very cool combination of modern architecture embedded in a historic building. The rooms are spacious and decorated with good taste and the staff is very friendly and efficient. The location is absolutely perfect, on a quiet, semi-pedestrian street, right next to the main Plaza and the old university (both worth a visit). However, there are a few things that could be improved and one in particular that is a major issue. The first one is a bit of an annoyance. We have been going there since they opened and have probably stayed more than 40 times. I don't expect any special treatment but I would really appreciate if the folks at the reception at least didn't ask us if it's our first time in the hotel. As I said, it's just annoying, if you've stayed 2-3 times per year for almost 15 years in the same place, it can feel nice to get your loyalty recognised. And, I understand that internet bookings don't allow for personalised treatment but one can always check or mark a guest as a frequent client. The second area for improvement is wear and tear. The rooms start to show signs of aging. The hotels has been open for almost 15 years and floor boards and tiles start to show cracks, doors and windows don't close properly, there are stains and scratches on the walls and doors and the TVs are first generation flatscreens (and, for example, we didn't figure out how to change audio from dubbed Spanish to English ). The third area however is much more problematic. This hotel has the hardest and most uncomfortable beds and pillows I have ever, EVER, slept on. The beds feel like they are made of concrete strengthened with tungsten and the pillows, besides being 2 meters high, are as hard as the bed. Both my wife and I developed such horrible pain in our back and neck that we had to take pain killers for days. We love this place and it has been a home away from home for many years but maybe our bodies have gotten too old for the endurance test the beds and pillows pose. Unfortunately, until that changes, we will not be coming back.

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“Not Parador enough”

I have stayed in more than a few Paradores (A Parador is a state-owned luxury hotel, usually located in a converted historic building such as a monastery, castle, convent, etc) including the fabulous Parador in Ronda. I booked this place hoping to be treated to a similar experience and getting ... more

I have stayed in more than a few Paradores (A Parador is a state-owned luxury hotel, usually located in a converted historic building such as a monastery, castle, convent, etc) including the fabulous Parador in Ronda. I booked this place hoping to be treated to a similar experience and getting to stay in a piece of history. However we were a bit disappointed as this felt a lot more modern and not having retained enough of the heritage vibe. So a bit disappointed, especially since the Rooms were super basic - didnt even have any bottle of water of even the basic luxury elements. LOCATION: Fantastic location in the heart of old town and easy access to all attractions DINE + DRINK: The parador has a sweet Bar and a good bistro, both of which we didnt get a chance to try. ROOM: We stayed in Room 207, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: partially hidden view of the heritage building’s tower ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Stand-in shower; TOILETRIES: decent spa quality toiletries FACILITIES: Super compact gym with limited machines and no weights. Not the best. The swimming pool is a compact one too. Both seem like something that have been fitted just for the namesake. SERVICE: Friendly staff that took care of all our needs with a smile and made us feel at home and well taken care of. HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Small TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in limited languages

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