Grand Hotel Central

“Wonderful hotel”

We really enjoyed our one night here. The staff were very accommodating and gave us some complimentary wine on our arrival. They upgraded our room too! It was very comfortable and close to the center of the historic district. We went to the rooftop bar and had a drink while we waited to go to din... more

We really enjoyed our one night here. The staff were very accommodating and gave us some complimentary wine on our arrival. They upgraded our room too! It was very comfortable and close to the center of the historic district. We went to the rooftop bar and had a drink while we waited to go to dinner. They know how to make any drink you want!

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“Great stay in Barcelona!”

Great hotel, comfortable bed, lovely room , clean and well appointed. Service excellent. Rooftop bar amazing views and great service . Would like to stay longer ! Location great for gothic quarter and la Rambla . Cannot recommend highly enough !

“Great hotel”

Pros: - friendly, helpful staff - Clean rooms - Toiletries in the room are good quality. Robe and slippers provided. - Free towels on rooftop bar. Food also tasty. - Good location Cons: - The sun loungers on the rooftop bar you only have them for 2 hours then you have to come off. - The roo... more

Pros: - friendly, helpful staff - Clean rooms - Toiletries in the room are good quality. Robe and slippers provided. - Free towels on rooftop bar. Food also tasty. - Good location Cons: - The sun loungers on the rooftop bar you only have them for 2 hours then you have to come off. - The rooms don’t have balconies (maybe this is standard in Barcelona) - There are currently roadworks on the road where the hotel is, kinda annoying and spoils the ambiance a bit. - snacks and drinks from the mini room in the bar are expensive (€7 for a small popcorn, €5 for a bottle of water)

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“Not five star hotel, hotel GM is unprofessional and the showers don’t work!”

We are a family of four and booked two rooms. We were informed a couple days prior to checking in that they were “reopening” our check in day and most services were available. When we checked in (with no line) they had 6 people working the front desk and it took 30 or more minutes to get us compl... more

We are a family of four and booked two rooms. We were informed a couple days prior to checking in that they were “reopening” our check in day and most services were available. When we checked in (with no line) they had 6 people working the front desk and it took 30 or more minutes to get us complete and they said our room wasn’t ready yet. It was 230pm and 3pm was check in time, but it was the first day they reopened so I don’t know how they couldn’t be ready! We went to our rooms and they were small but fine. When we took showers later that evening we noticed they transitioned from extremely hot to cold and back and forth. It was so hot that I worried my younger daughter would burn herself. So I called and the nice front desk personnel came up and tried it and confirmed our experience. They said they’d try to get it fixed. They were unable to do so with maintenance so they said my option was to walk down the hall to another room to shower or go to wellness center. I tried the other room’s shower the next morning and it did the same thing as our two room showers. The general manager spoke with us and said she didn’t see what we were talking about and made it out like we were fabricating the situation, very unprofessional. She never followed up with us after she said she was staying the night in the hotel to try it out herself. The last of four nights I asked to speak with her, they said she would be available when we returned, and when we came back she had left for the evening. She offered $150 for use in the hotel bar (which we tried the first night and was disappointed they were serving $20 drinks in plastic cups) or restaurant. Since we didn’t know about the credit ahead of time, we had already had a reservation we couldn’t change last minute at another, so we tried to go to the bar again and they didn’t have the wine listed on the menu in stock. There were many instances of not being ready to open, only 2 of all floor in the hotel were open and the others were still under construction which we would hear from our rooms too. For a five star hotel, the general manager was lacking BIG, the rest of the personnel was nice, but definitely not worth the price per room whatsoever. The location was the best part of the hotel but the street in front was under major construction too. The kicker is they never refunded the deposit upon checkin and now I’m dealing with that! Stay away from here until they have new management in my opinion. So many other options.

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