Four Points By Sheraton Barcelona Diagonal

“TLDR: AMAZING service, great rooms, nice view, perfect calm location. Extremely memorable experience!!!”

We had the most amazing, once-in-a-lifetime experience at this Four Points hotel during our Barcelona stay. To say it exceeds all expectations is an understatement, I truly can’t put into words how impressed we were, but I will try so others can get an idea of how extraordinary the Diagonal Four Po… more

We had the most amazing, once-in-a-lifetime experience at this Four Points hotel during our Barcelona stay. To say it exceeds all expectations is an understatement, I truly can’t put into words how impressed we were, but I will try so others can get an idea of how extraordinary the Diagonal Four Points is: The hotel itself is very nice, the rooms are a very reasonable size and I loved the high ceilings coupled with the floor-to-ceiling windows so we had a great view and lots of natural light. The newly renovated rooms are VERY nice, but even the non-renovated rooms were still very sleek and modern, they didn’t seem “old” at all. A random highlight for us was the delicious breakfast buffet available to purchase, I have never seen a breakfast buffet with such an extensive selection. It was worth every penny and a great way to start the day. Of course the location is great as well, the Diagonal area was very nice and calm to walk around and the city center is an easy train ride away to reach without having to stay in the middle of it. However, the biggest selling point of this hotel by far is the amazing staff. Every single one of them went above and beyond in every single interaction, but most especially in helping me locate my childhood relic that I accidentally left behind in the hotel. Many members of the staff pitched in to a multi-day ordeal that involved communicating with their third-party laundry service, coordinating getting my stuffed animal back, and keeping me updated on the progress, all after I had already left the hotel as well. That level of effort is absolutely not a requirement in their job descriptions, and clearly comes from a place of just really caring about the guests staying in their hotel, which I’m so grateful for. When I finally did return to collect my animal, they’d even set up the cutest presentation of the “adventures” my animal had been on during his time in Barcelona!!m My entire family was delighted at this and we couldn’t stop laughing at how adorable and sweet the gesture was, after already being so helpful to retrieve the item in the first place. Long story short, it’s a rare privilege to get to stay at a hotel like this. I’d like to especially thank Scarlette, Marta, and the manager Juan Manuel, but I do believe a good number of the staff pitched in to help with this effort whose names I unfortunately don’t have. Regardless, it’s clear this hotel employs the most amazing people who are not only very knowledgeable and helpful with hotel-related matters, but extremely compassionate and dedicated. If or when we visit Barcelona again, it would not even be a question of where we’d stay, even without the insanely memorable customer service, but it’s the people who really propel this hotel into another stratosphere of quality.

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