Hotel Hospes Palacio De Arenales & Spa

“Would 100% recommend for disabled wheelchair guests with helpful staff.”

We have stayed here several times, essentially because it is so near the motorway on our way north or south. In spite of several negative reviews, we have always found our experience to be exceptional. My husband is in a wheelchair and the staff have always been extremely helpful. Our accessible b… more

We have stayed here several times, essentially because it is so near the motorway on our way north or south. In spite of several negative reviews, we have always found our experience to be exceptional. My husband is in a wheelchair and the staff have always been extremely helpful. Our accessible bedroom / bathroom has been first class and we have never had trouble booking this particular room, along with the one next door for my son who travels with us to help. We’ve found all facilities and meals to be more than adequate and stay regularly.

less

“Excellent hotel in lovely location”

We have stayed at many 5* hotels all over the world and have no complaints regarding this hotel where our suite was lovely and unlike previous comments did not seem to require updating. All the staff were pleasant and helpful and the food at breakfast was excellent. We did not eat dinner there but … more

We have stayed at many 5* hotels all over the world and have no complaints regarding this hotel where our suite was lovely and unlike previous comments did not seem to require updating. All the staff were pleasant and helpful and the food at breakfast was excellent. We did not eat dinner there but did eat and drink in their cafe watching the storks and raptors flying overhead. The hotel is in a pleasant countryside location a few km out of town and it was a delight to watch the storks and storklings on their nesting platforms at the hotel. We have made a note to come back on our annual visits via the ferry to Santander and onwards through Spain and Portugal.

less

“A comfortable, convenient stopping point en route through Spain.”

This is rated 5* but I would put it at 4* really and it’s a good hotel for that rating. Our second visit here, it is conveniently situated for drives through Spain, a few kilometres outside of Caseres, a lovely, historic town for a stroll, and not far from the motorway. The countryside around the … more

This is rated 5* but I would put it at 4* really and it’s a good hotel for that rating. Our second visit here, it is conveniently situated for drives through Spain, a few kilometres outside of Caseres, a lovely, historic town for a stroll, and not far from the motorway. The countryside around the hotel is lovely. Excellent free surface parking and electric charging, and, importantly for us with a classic car, secure, underground parking for 15€ per night extra. The staff are excellent as are the rooms. We didn’t use the spa, not something we enjoy, but the outdoor pool, garden and cafe are all well maintained and managed with plenty of sun beds or cabanas. The stork nesting poles and their occupants are added interest! For me it’s the food offering that lets the hotel down. Breakfast feels a little basic and, as others have said, the pastries don’t seem fresh and the fresh fruit choice was limited. It’s 23€ for breakfast and I don’t feel it was worth that. The restaurant was a disappointment too. The standards from the kitchen are not of 5* level in my opinion. That said, we ate adequately for an overnight stop, the staff are very good and we will probably stay again as it is so convenient. Just expect 4* rather than 5*.

less

“Hospes Hotels must do better”

I love Hospes Hotels having stayed at 4 different locations and planned to visit their entire portfolio. Not anymore. Hospes Palacio de Arenales in Cácares claims to be a 5* star hotel but falls too short in too many areas to be considered a true luxury hotel. I’m certain the group management must… more

I love Hospes Hotels having stayed at 4 different locations and planned to visit their entire portfolio. Not anymore. Hospes Palacio de Arenales in Cácares claims to be a 5* star hotel but falls too short in too many areas to be considered a true luxury hotel. I’m certain the group management must know this as almost all my following comments have been recorded previously. Our room, a suite, was dated, sparsely furnished and unwelcoming having not been updated I estimate for 25 years. The toiletries were possibly the lowest quality I have experienced anywhere recently with standard items missing. Little things like the harshest tissues I have ever used and no turndown service pointing to petty cost cutting. The breakfast buffet was frankly shocking. Stale pastries, coffee machine not working and a hopeless selection. And this is meant to be a market leading establishment! And despite low occupancy, no availability in the Spa during our stay. I suspect it was fully occupied by non resident members. So one of the features we were most looking forward to and effectively paid for was not an option. I would also mention the staff were all outstanding, friendly and very helpful. Any issues we experienced are not of their making. With little or no maintenance in outdoor areas, Palacio de Arenales had the feeling of an unloved and failing establishment. Hospes must do better.

less