Eurostars Los Agustinos

“Not quite as pictured”

The hotel is in a very good location with easy access to the bus station and the center of Haro. A warm reception in a lovely building with a large central atrium looked very promising. We were informed that there were ongoing renovations being carried out but would not affect evening or early mor… more

The hotel is in a very good location with easy access to the bus station and the center of Haro. A warm reception in a lovely building with a large central atrium looked very promising. We were informed that there were ongoing renovations being carried out but would not affect evening or early morning hours. The room was adequate but disappointing and did not match the description of a "completely renovated" hotel hence our expectations on booking it. The carpets were worn through to the backing in some instances. Although clean the rooms appearance was shabby and did not match the character or description of the hotel. For a hotel of this standard we were surprised there was no coffee or tea available in the room. We did have a cappuccino in the lovely atrium area. Unfortunately the service was indifferent and the cappuccino tasted like it was from the automated coffee machine in the breakfast area. I was mildly shocked to be charged almost double what local restaurants charged for a properly made cappuccino. The buffet breakfast had a very good selection to choose from but the staff seemed to be either in training or indifferent to their customers. In fairness the hotels rates are not overly expensive and it was clean and comfortable. It has great potential once all renovations are complete and some issues are worked out. Ask for a renovated room and seek your coffee elsewhere.

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“Old, But Not Charming”

Our 3 night stay at Eurostar Los Augustinos was mediocre at best. On the positive side: 1. The room size was generous 2. The bed was comfortable 3. The room was quiet 4. The front desk staff was pleasant and helpful. 5. Breakfast was good. Unfortunately, none of this could outweigh the depressin… more

Our 3 night stay at Eurostar Los Augustinos was mediocre at best. On the positive side: 1. The room size was generous 2. The bed was comfortable 3. The room was quiet 4. The front desk staff was pleasant and helpful. 5. Breakfast was good. Unfortunately, none of this could outweigh the depressing, dismal condition of the carpet in our room and the furnishings in the interior Courtyard. I cannot speak to rooms other than ours (Room # 205). My opinion is that it should never be used again until it has been renovated. I should also mention that contacting the hotel months in advance of our arrival, in order to correct a mistake made thru the booking agent was unacceptably complicated. My best advice would be to stay in Briones and take a taxi (or bicycle) intro Haro to visit the tasting rooms.

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“Time for an upgrade”

A stunning building in a great location near shops and restaurants so that’s the good news. The hotel itself is in need of an upgrade. The carpets are tired, the decor dated, wires hanging out of the ceiling, broken ceiling tiles. Service is poor, the bar is closed during the day and even getting s… more

A stunning building in a great location near shops and restaurants so that’s the good news. The hotel itself is in need of an upgrade. The carpets are tired, the decor dated, wires hanging out of the ceiling, broken ceiling tiles. Service is poor, the bar is closed during the day and even getting some water is near impossible. The aircon is so old it’s completely ineffective (not great when it’s 32’C outside! Parking, if you can get it, is expensive. All in all it is time this place was refurbished.

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“Not a 4 star & has gone downhill!!!”

The location of Augustinos is compelling, however, my last stay there was very poor. First, I wrote 4 emails over 6 months and NONE were answered. Also, this is more like a 2 star hotel in that there is no service. For example, I wrote in advance about an airport transfer to Bilbao. After 4 att… more

The location of Augustinos is compelling, however, my last stay there was very poor. First, I wrote 4 emails over 6 months and NONE were answered. Also, this is more like a 2 star hotel in that there is no service. For example, I wrote in advance about an airport transfer to Bilbao. After 4 attempts (the last one marked urgent) I received a response saying the hotel did not arrange for taxis and I would have to find my own. HUH? At checkin, there was only 1 person at the desk and there were no bellmen. As we had been traveling for >6 weeks we had a lot of luggage. No bellmen at a 6:45pm checkin? Unheard of at a 4 star! NOT RECOMMENDED. Seems the change from private ownership to the chain of Euro star hotels has dragged down this former gem. The lovely young woman at the front desk tried very hard, however, her hands were tied with new corporate policies.

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