Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Guests can get more information about excursions at the tour desk. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra … more
Location: Located a few metres from the Paseo de la Castellana and 15 min from the airport, the M-40 motorway takes guests straight from the hotel to the IFEMA Madrid Exhibition Centre. A pleasant 10-minute walk brings guests to the Exhibition and Conference centre or Real Madrid's Santiago Bernabéu stadium. The hotel is surrounded by shopping streets.
Meals: The hotel includes a restaurant with air conditioning and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Laundry Service
- Lift
- Reception
- Concierge service
- Porter service
- Reception
- Parking
- Nearby parking
- Wi-Fi
- Wi-Fi
- Children
- Kid´s club
- Bars
- Bar
- Swimming pools
- Outdoor pool
- Gym and SPA
- Spa
- Services
- Conference centre
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 4704 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in a quiet and peaceful area
Showing 5 featured reviews out of 4704 TripAdvisor reviews
S
seimonau
Adelaide, Australia
28/04/2026
“Two Nights in Madrid in a Level Room at Melia Castilla”
Melia Castilla The level was our first destination arriving on a long haul flight from Australia on our 2 week Spain Holiday and tour. The Check in was welcoming and smooth at the Level lounge. We were given all the information about the hotel and invited to have afternoon coffee and some food soon… more
A
angelapV4917WB
Sevenoaks, United Kingdom
29/03/2026
“Two night stay Real Madrid Football Derby.”
My son and I stayed at this hotel for 2 nights as we were watching the Real Madrid derby staying on The Level. From start to finish with the money paid the whole experience was fantastic. The staff, being too many to name, from Elena on the front desk to all aspects were friendly and actually you f… more
H
Hailesfamily
Leighton Buzzard, UK
25/02/2026
“"The Level" provided extras that enhanced our experience”
5 night stay booked through BA as a holiday package. We pre-paid to upgrade from the standard room to "The Level" which we found was well worth the extra. On arrival at main reception we were taken down the The Level to check in there, where Elena got our luggage delivered to our room whilst she ex… more
J
Jenn C
25/02/2026
“Amazing stay”
We’ve loved our stay at Melia Castilla. Room was gorgeous clean and spacious. Location was great 9 min walk to the train station & 15 min walk to the Bernabeu stadium. Staff couldn’t do enough for us and so friendly. I also had a massage and it was so relaxing. Loved every minute of our stay and ca… more
P
Philippos P
Nicosia, Cyprus
20/02/2026
“Amazing Hotel!!!”
Excellent stay in The Level Room 1219 (12 February to 17 February 20226). Very comfortable king size bed, very large and quiet room, great bathroom amenities, free water and espresso coffee in the room. excellent service. Keep coming since 2014. Miquel and Elviro at the Level Breakfast excellent se… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 13 reviews
Service: 9
Cleanliness: 9
Room: 9
Facilities: 9
Location: 9
Breakfast: 10
Quality/Price: 8
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