Description
Facilities: The hotel provides a transfer service, 24-hour room service, a laundry service and a hairdresser. Guests arriving by car can park their vehicles in the car park. Other services include a hotel shuttle bus.
Location: This city hotel is centrally located directly on the Paseo de la Castellana and the Plaza de Colón, the original structure of which has been completely preserved. The Palacio Real, the Retiro Park, the Prado and the Gran Via are all nearby. Santo Domingo is the nearest metro station. It takes approximately 10 min to reach the old town on foot or 5 min on public transport.
Meals: Great food and excellent service await guests at the air-conditioned restaurant. Half board can be booked. It is also possible to order breakfast.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Laundry Service
- Lift
- Entertainment
- Games room
- Parking
- Nearby parking
- Pets
- Pets allowed
- Wi-Fi
- Wi-Fi
- Services
- Fan
- Private pool
- Children
- Cot
- Gym and SPA
- Spa
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 3351 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Madrid
Showing 5 featured reviews out of 3351 TripAdvisor reviews
B
Belen P
25/08/2026
“Absolutely Incredible — The Best Hotel in the World!”
Without a doubt, Gran Meliá Fénix is one of the most incredible hotels I have ever had the pleasure of staying at. From the moment you walk through the doors, you immediately feel the elegance, history and exceptional attention to detail that make this hotel truly unique. The location is perfect, … more
J
jason g
11/08/2026
“Family trip”
All of the staff especially Antonio and Santiago were very helpful and made the stay complete luxury experience.
H
Hannah S
10/08/2026
“Home away from home”
The best most helpful and accommodating staff! I stay here every I come to Madrid and it is home away from home. Santiago, Jean Paul and Antonio were exceptionally kind and helpful.
N
neuroderm
SE Mass
29/07/2026
“Beautiful boutique hotel in nice section of madrid”
Wonderful stay in great location in madrid. the staff were friendly, accommodating and genuine. The room was clean . Family type room with separate LR with pull out couch and extra full bath for my adult son who met us there for a few days. Luxury breakfast was great with multiple options . Concie… more
K
Khalifa A
20/08/2026
“Exceptional Service from José Luis, Israel & Jean Paul”
I would like to specifically recognize the excellent service provided by the porters at Hotel Fénix Gran Meliá Madrid — José Luis, Israel, and Jean Paul. Throughout our stay, they were exceptionally professional, attentive, and, most importantly, worked together seamlessly as a team. Their collabo… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 12 reviews
Service: 9
Cleanliness: 9
Room: 9
Facilities: 9
Location: 10
Breakfast: 9
Quality/Price: 8
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