Mercure Chur City West

“A Great Example of Excellent Hospitality!”

First of all, we fell in love with Chur which really surprised us because we thought of it as a transitional city after taking the Bernina Express from Tirano. We wished we had one day more there especially with the room we had at Mercure West! We had the corner room that had its own sauna and with… more

First of all, we fell in love with Chur which really surprised us because we thought of it as a transitional city after taking the Bernina Express from Tirano. We wished we had one day more there especially with the room we had at Mercure West! We had the corner room that had its own sauna and with a spectacula view of the mountains! The friendliness of the staff (restaurant staff included) is also first rate which we found surprising in a Swiss city especially with us, not conversant in German. The hotel provided us with a bus pass which made it all the more convenient to visit Old Town and even to go to the train station later. The Coop store in the building was also the best among the cities we visited in Switzerland!

less

“Mercure Chur City West”

I booked for two nights with a friend and it was a great choice to stay. Well connected with bus number 6 just from train station to the hotel, or bus 10/11/12 which will drop off on the road over the hotel in front of Burger King. They send also the Chur free public transport the day before via em… more

I booked for two nights with a friend and it was a great choice to stay. Well connected with bus number 6 just from train station to the hotel, or bus 10/11/12 which will drop off on the road over the hotel in front of Burger King. They send also the Chur free public transport the day before via email which is free of charge. Upon check-in, the lady at reception was very friendly; a friendliness that was not artificial, and seemed to be very honest, which I appreciate nowdays. Room was on fourth floor corner, overlooking the lovely mountain of Canton Grison. I loved the nespresso machine in the room and all was well set. We did also apply for green key skip the clean, where you can leave a small bag outside the room door handle ,and in exchange we received biscuits in order to skip the clean for the first night. We enjoyed our stay even more due to less tourists in this time of the year. Chur old town is a cozy town to relax .

less

“Perfect for a night”

The hotel is on the edge of town, but easily walkable in 20 minutes or use the bus as it stops right outside. Plus we had an unexpected bonus of free travel passes with our room. Well equipped rooms, lots of room amenities. Very helpful staff. Limited selection for breakfast, but enough to get us s… more

The hotel is on the edge of town, but easily walkable in 20 minutes or use the bus as it stops right outside. Plus we had an unexpected bonus of free travel passes with our room. Well equipped rooms, lots of room amenities. Very helpful staff. Limited selection for breakfast, but enough to get us started for the day.

less

“Customer service is at an all time low except for one receptionist”

My husband and I stayed here for three days this month primarily as we wanted to experience a local rail journey. Whilst I was investigating all hotels I noticed this hotel had a good rating despite it being located on an industrial estate. Weighing it all up I booked and that was my first mista… more

My husband and I stayed here for three days this month primarily as we wanted to experience a local rail journey. Whilst I was investigating all hotels I noticed this hotel had a good rating despite it being located on an industrial estate. Weighing it all up I booked and that was my first mistake. I really don't understand why anyone would rate this hotel so highly given our experience. I guess if you are not used to hotel accommodation your experience may be very different to ours. First up the greeting. It was at best frosty and unwelcoming. We had communicated with the hotel prior to leaving the UK and said we would be arriving after 6pm. We arrived at 7.15pm and were given a minimum of information and a key to our room. There was no information regarding the restaurant as it is not run by the hotel but outsourced. This includes not having a menu at hand meaning we had to go to the restaurant to see what they are able to offer. Rookie error as far as I am concerned. The room was clean although baking hot as no option to open a window(understatedly) but the AC was a joke. They offered an in house fan but that was as inadequate as the AC itself. So we boiled throughout the night until we left the following morning. The common areas are tatty in places where a quick touch up of paint would have shown more attention to detail and first impressions. The cleaner managed to forget replacing glasses for the water and also managed to lose my electric tooth brush holder. It was there when I unpacked on a shelf below the sink and not there when I repacked. There ws just blank faces when I enquired at reception the only offering was it may have fallen off the shelf. Presumably onto the floor but it wasn't there either. Given the location of this hotel which honestly didn't bother us as there was a free and very good bus service into the town, you would have thought the staff would have been keen to make an effort with guests. The restaurant staff appeared to think they were doing you a favour by serving you although the food was goos despite a hiccup with the order which was quickly put right. As for breakfast forget it if you pride yourself with knowing what a decent breakfast should look like in the mornings. The quality of the food was poor and some of which had been around longer than it should been including fruit and meats. There was only ever one member of staff on at any time and its clear general oversight was noticeable by its absence. It is best to offer no breakfast at all rather than pull together scrag ends and leftovers from the day before and hope no one notices. It is clear to us that this hotel is happy to tick over anything else seems an effort and at times beyond their capability. If it is to succeed further down the line then some one needs to lead from the front and encourage the staff to take pride in their jobs.

less