Ibis Styles Luzern City

“My Stay in Lucerne”

Leon from reception was very helpful throughout my stay. He helped me for further bookings with a 10% discount. Rooms were clean

“Value for money Hotel”

They serve everything which is need for any one like me who likes to stay in value for money accomodations. Even they had a small room for self ironing.

“Good Location, Decent Family Room”

We were not impressed by the service of a male staff member during check-in The staff came across as cold and aloof During our arrival, he just stood in front of the reception like a robot, without any smiles or greetings He just stood there waiting for us to approach him for our check-in instead o… more

We were not impressed by the service of a male staff member during check-in The staff came across as cold and aloof During our arrival, he just stood in front of the reception like a robot, without any smiles or greetings He just stood there waiting for us to approach him for our check-in instead of initiating the check-in formalities This male staff member also demonstrated a lack of knowledge in the ACCOR programme During check-in, I enquired about the complimentary breakfast that came with our booking due to our status with the ACCOR group (our status comes with complimentary breakfast worldwide during weekend stays, and we were at Ibis Styles Luzern City over the weekend) The staff insisted that the complimentary breakfast is only for the Asia Pacific region He only relented when we showed him the terms on our ACCOR app. Only at this time was he more forthcoming with information, such as the breakfast timing and where we could get complimentary coffee and water. Fortunately, the bad service is limited only to this one person We met with friendly and warm reception staff who were generous in their greetings for the next two days of our stay at Ibis Styles Luzern City The one who left a deep impression on us was Jasmin We approached Jasmin and asked her about the luggage lockers in the train station Jasmin demonstrated excellent local knowledge and generously shared it with us She even offered for us to leave our luggage at the hotel But when she found out that we had a tight schedule on our check-out day, she elevated our concerns regarding the safety of our luggage when leaving it in the lockers at the train station Jasmin is always spotted with a warm smile, which is very much appreciated on a cold winter day. We checked into the biggest room in Ibis Styles Luzern City, the Family Room, with a total area of 25㎡. There are several configurations and varying sizes of the Family Room, and the room that we were assigned happened to be the smallest Family Room the hotel has (my friends in the other Family Rooms were bigger than this). The decor in the family room felt no-frills, but I applauded the hotel’s effort in dolling up the otherwise plain and boring room with pictures of Luzern and its attractions. The Family Room at Ibis Styles Luzern City has a small entryway that is only furnished with a two-door cabinet with no additional furniture. The entryway is so small that there is no room to accommodate any other furniture. The entrance to the bathroom is also located next to the main entrance to the room in the entryway. The bathroom in the Family Room, despite its compact size, is very well designed. Due to the overall size of the room, there is no additional room for the hotel to install a dual sink. Despite the small setup, we welcomed the additional ledge at the sink that offered us additional space to place our toiletries. I am pleasantly surprised to find a bathtub in the compact Family Room. However, the shower/tub combination setup left much to be desired. With such a setup, the shower/tub can be challenging for old folks and guests with children. The bathroom is only fitted with a regular shower head, but with very strong water pressure. The sleeping area took up most of the space in the Family Room I like how the hotel maximises the space usage by fitting a large work desk cum TV console next to the wardrobe This table, made of solid wood, is also home to the minibar in the room Speaking of minibar, we only found a Nespresso machine and no mini fridge in the Family Room Although the hotel offered tea bags as part of its mini bar setup, there is no kettle in the room that allows us to boil water for making tea. The TV in the Family Room has very limited entertainment options and offers us only local channels to watch. The Family Room in Ibis Style Luzern City is furnished with not one but three beds. I find it odd that there are no bedside tables next to the queen bed, showing that the addition of this bed seems to be an ad-hoc addition by the hotel Opposite the queen bed is a twin bed placed next to each other, next to the only window the room has I find the mattress on the twin bed very hard, which affects the sleep quality on the bed It doesn’t help that the pillows provided were too soft for my liking. Two stools that were supposed to be the bedside tables were installed on either side of the twin bed. The only space for storage is the limited stool top, which was already full when I placed my mobile phone and two other gadgets I wanted to charge overnight. For an Economy hotel, the Family Room in Ibis Styles Luzern City is spacious and served its purpose of providing us a roof to rest for the night The bed is comfortable to sleep on, but the storage situation is a little challenging Other than the one bad apple, the service in the hotel is actually quite good For an Economy hotel, I thought the service exceeded my expectations The location of the hotel, being close to the train station and the sights in Altstadt Luzern, is a plus point.

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“Good”

Nice staff, well located to get around the local area with clean rooms. Breakfast had a wide selection of fairly poor quality food, we didn't go on the 2nd or 3rd day because of this.