Hotel City Lugano, Design & Hospitality

“Excellent Package”

We stayed at the hotel for three nights, and from the very first moment, we felt the warm and welcoming atmosphere created by the entire team — from the reception to housekeeping. A special mention goes to the lovely lady in the restaurant, whose kindness and cheerful attitude made every morning a … more

We stayed at the hotel for three nights, and from the very first moment, we felt the warm and welcoming atmosphere created by the entire team — from the reception to housekeeping. A special mention goes to the lovely lady in the restaurant, whose kindness and cheerful attitude made every morning a pleasure. Starting a business day with her smile truly makes a difference, as she treats every guest like an old friend. The hotel’s location is excellent, and our room was very clean and comfortably spacious. We will definitely come back to your property the next time we are in the area. Aziza Kartoubi

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“Great stay, great stagg”

This hotel is in a great location, a short walk to lake where there are many restaurants. The room was comfortable and clean, the breakfast was ample. My full compliments to Katia who managed breakfast everyday! She was so lovely and friendly, remember my name and coffee every day! The front desk s… more

This hotel is in a great location, a short walk to lake where there are many restaurants. The room was comfortable and clean, the breakfast was ample. My full compliments to Katia who managed breakfast everyday! She was so lovely and friendly, remember my name and coffee every day! The front desk staff was also very helpful.

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“Good city hotel”

Stayed here after travelling on the Bernina Express train and bus. The hotel is about 20 minutes walk from Stazione Nord where the Bernina Express drops you off. We had an average size double room, with bathroom separated by glass. Kettle and tea/coffee in the room. Also mini fridge and in room… more

Stayed here after travelling on the Bernina Express train and bus. The hotel is about 20 minutes walk from Stazione Nord where the Bernina Express drops you off. We had an average size double room, with bathroom separated by glass. Kettle and tea/coffee in the room. Also mini fridge and in room safe which had an international plug adaptor in the door. Large walk in shower in the bathroom. Buffet breakfast available in the lobby area. Reasonable choice of hot and cold items, and a toaster available. Very helpful lady looking after the area. Hotel is around a 15 minute walk to the centre and the lake. If you don’t want to go too far to eat, we found the Hollywood Bar ristorante and pizzeria just a few minutes walk along the same street as the hotel, where we had an excellent pizza at a very reasonable price. We also dined at Ristorante Cinese Orient Express on Corso Elvezia, about 5 minutes walk away and a good busy Chinese restaurant.

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“Not as impressive as I thought on reading earlier reviews”

I chose this hotel based on the glowing reviews, and now feel it is important to write a review to provide a more nuanced opinion. Our room was quite small and fairly basic in terms of what was provided. The view of the hills was magnificent. The hotel is in a quiet part of town, about a ten m… more

I chose this hotel based on the glowing reviews, and now feel it is important to write a review to provide a more nuanced opinion. Our room was quite small and fairly basic in terms of what was provided. The view of the hills was magnificent. The hotel is in a quiet part of town, about a ten minute walk to the lake and town centre. Breakfast was good. Reception was fine - in line with what I would have expected. Would I stay there again? Possibly, although probably not. One tip: If, like us, you are travelling by train, contact the hotel 48 hours in advance so that they can email you a Ticino ticket providing free public transport for the duration of your stay. We took a taxi from the station to the hotel which cost us 30 Swiss Francs. Instead we could have taken a number 6 bus from the station (3 stops) using a Ticino ticket.

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