Sheraton Taoyuan Hotel

“Warm hospitality and modern redesigned hotel which is great for layover close to airport”

Modern redesigned, immaculately clean hotel with self laundry on level 4 which was a big plus as had been travelling for some time. Unusual to see this at a Sheraton. Small Club Lounge on level 9 with very warm service and lovely light food options in evening. Located near airport, not much arou… more

Modern redesigned, immaculately clean hotel with self laundry on level 4 which was a big plus as had been travelling for some time. Unusual to see this at a Sheraton. Small Club Lounge on level 9 with very warm service and lovely light food options in evening. Located near airport, not much around the area but convenience stores across the road and gym / pool in hotel is sufficient. Special credit to the team at Club Lounge, particularly Aurelia who was very attentive and smiley - brightened up my day after a long flight and jet lag! Was also pleasantly surprised to get my room after arriving very early - as was expecting to wait till after midday. Excellent level of English for those who don’t speak local language - which can be an issue elsewhere in Taiwan at times. Noticed a strong sulphur smell in corridors which might be geothermal related but no issue in room itself. Great option for a short layover in Taipei if you need to break up a long trip to/from US.

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“Comfortable and convenient with amazing breakfast.”

We got in to the airport late at night so wanted to stay somewhere close. This hotel was nicer than the reviews I read. The room was clean and comfortable. They have free shuttles to the airport and to the high-speed train. The breakfast buffet is AMAZING. We didn't need to eat lunch at all! I wo… more

We got in to the airport late at night so wanted to stay somewhere close. This hotel was nicer than the reviews I read. The room was clean and comfortable. They have free shuttles to the airport and to the high-speed train. The breakfast buffet is AMAZING. We didn't need to eat lunch at all! I would stay here again.

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“A short stay… consider for a longer stay”

After a 13 hour flight, I was picked up by the hotel’s shuttle from the airport, a 10 minute drive had me at the hotel checking in. They operate regular shuttles between certain points in the area to help you get around which is great. The rooms are large, bathroom is also quite large. Word of … more

After a 13 hour flight, I was picked up by the hotel’s shuttle from the airport, a 10 minute drive had me at the hotel checking in. They operate regular shuttles between certain points in the area to help you get around which is great. The rooms are large, bathroom is also quite large. Word of caution. Use the shower mat provided for when you have a shower. The floor gets quite slippery when wet! There is a pool and fitness centre on site but I didn’t use either of these. Staff are very friendly and helpful.

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“Not on par with other Sheraton’s in Asia”

Overall, I would not recommend this hotel. I will start with some things I saw in other reviews - No door to the bathroom - At least in my room 904, this was not the case. The bathroom does have a unique configuration with sliding walls, which when left open create an “open concept” design with th… more

Overall, I would not recommend this hotel. I will start with some things I saw in other reviews - No door to the bathroom - At least in my room 904, this was not the case. The bathroom does have a unique configuration with sliding walls, which when left open create an “open concept” design with the rest of the room. While open concept is ideal for kitchens, I’m not sure who thought it was a good idea for toilets. However, the two walls can slide and enclose the bathroom completely. However, doing so is a little claustrophobic, as the space is small and most bath sliding walls/doors incorporate glass but this does not. - Air conditioning - This is an issue I saw in several reviews and can confirm mine was problematic. It was 21 when I entered, I turned it to 10. It took almost 12 hours to drop to 20 and another 8+ to drop to 19. The good news is that after it reached the desired temperature, it did maintain - Club Lounge - I was not impressed. While one person noted “They have beer available 24 hours per day that alone makes it worth it,” I must not be as big a drinker as he was. It’s true the lounge is open 24x7, but that is where the positives end. For example, there is no breakfast offered in the lounge, which means it you are Bonvoy Elite, they make you choose breakfast instead of points if you want to eat. They also do not offer check in or check out in the lounge. Most times I stopped in it was unstaffed and you have to bid your own table. They do have a variety of snacks but low end mass produced processed stuff, very little in the way of fresh fruit for example Those are my notes on common items I saw in other reviews, and here are my own. I will start by saying it is clean, reasonably well maintained and you can definitely get a comfortable nights sleep. However there are a lot of issues; - No desk - there is a round table with a dining chair but no dedicated workspace, no desk chair etc. For some reason there is a big chaise lounge taking up space, and I would much prefer a workspace and smaller chair - while general maintenance was good, there was peeling wallpaper in the room - Room service is terrible. They say it’s open till 11 PM, but really it takes the last order at 10:30 PM. The menu is EXTREMELY limited. Most hotels offer more on their overnight menu than this one does on the regular menu. I found later that this is the same menu offered in the bar. My room service order was a disaster. I carefully asked for no vegetables on the burger, the person who took the call seemed to understand. However, the burger not only came with all the vegetables, but even had a fried egg on it, which was nowhere on the menu. Add to this that you cannot order online as with many hotels and have to call. I did eat in the bar, ordered the spaghetti. It was not spaghetti, it was fettuccine, but otherwise good. - Breakfast was ok. There is decent variety, but no one came to refill my tea. Also the bacon was undercooked, not crisp at all, The “sausage” was basically hot dogs cooked in sauerkraut. So, overall, I was disappointed. This hotel is average, I would put this on par with a Courtyard in the USA

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