Grande Centre Point Sukhumvit 55

“Great stay”

This is the 2nd time to stay at this hotel. We stayed 4 nights. Room size is good with sofa area. Free drinks and snacks which are good especially if you don’t want to go out during hot or rainy weather. Bedside with electric plugs. But if it can improved with USB or Type-C plug with be great… more

This is the 2nd time to stay at this hotel. We stayed 4 nights. Room size is good with sofa area. Free drinks and snacks which are good especially if you don’t want to go out during hot or rainy weather. Bedside with electric plugs. But if it can improved with USB or Type-C plug with be great. Though hotel is not in the very prime area, free shuttle service available to/from Thong Lor station. (But the tuk tuk step is a bit high, not easy to get on/off😅)

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“Bad service”

Good location and nice rooms but honestly service is very bad. They deactivated my card mid stay for no reason and didnt even apologise for the inconvenience. On top of that, it is very long to get your room serviced. I called to ask for them to do the room while i was out, came back 1h15 later and… more

Good location and nice rooms but honestly service is very bad. They deactivated my card mid stay for no reason and didnt even apologise for the inconvenience. On top of that, it is very long to get your room serviced. I called to ask for them to do the room while i was out, came back 1h15 later and room wasnt done. With so many options around, id rather go somewhere else next time.

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“Beautiful property, poor location and service”

This is a DRY hotel—a fact that was never disclosed prior to my arrival. To be clear, I'm not a partier; after a long travel day, I simply wanted a glass of wine with dinner, a reasonable expectation at most hotels. Surprisingly, the immediate area consists largely of sushi bars, and the concierge … more

This is a DRY hotel—a fact that was never disclosed prior to my arrival. To be clear, I'm not a partier; after a long travel day, I simply wanted a glass of wine with dinner, a reasonable expectation at most hotels. Surprisingly, the immediate area consists largely of sushi bars, and the concierge staff struggled to recommend a nearby restaurant serving simple Thai staples like curry with wine—items I'd easily found even in remote corners of Thailand. Their suggestions sent me on multiple treks in the heat across the relentless traffic of Sukhumvit Road. I'm grateful to the hotel staffer who bravely served as crossing guard, helping me navigate the chaos several times. Eventually, I gave up, purchased wine from a grocery store, and ordered what turned out to be a disappointing green curry from room service. Adding insult to injury, the hotel charged 100 baht for a bucket of ice—a stingy touch for a five star property. On the positive side, the hotel is undeniably beautiful and immaculate, and the Japanese toilets throughout are a genuine delight. I also appreciated the all-day coffee service in the lobby. However, the combination of the undisclosed alcohol policy, unhelpful dining guidance, and nickel-and-diming over ice left me feeling this hotel doesn't quite deliver the seamless experience one expects from a luxury property in Bangkok.

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“Beautiful hotel but falls short of true 5‑star standards”

I recently stayed at Grande Centre Point Sukhumvit 55 and while the hotel is visually stunning and exceptionally clean, the overall experience didn’t quite match the expectations of a 5‑star property. Spa & Onsen The spa is one of the highlights. The onsen area is beautifully designed, though West… more

I recently stayed at Grande Centre Point Sukhumvit 55 and while the hotel is visually stunning and exceptionally clean, the overall experience didn’t quite match the expectations of a 5‑star property. Spa & Onsen The spa is one of the highlights. The onsen area is beautifully designed, though Western travellers should be aware that traditional onsen customs apply — no swimwear is permitted. My first treatment, a 90‑minute aroma oil massage, was outstanding: professional, seamless, and genuinely one of the best massages I’ve had. Unfortunately, the second treatment (a 90‑minute hot oil massage) was noticeably less consistent despite being more expensive. Service Service around the 5th‑floor pool and seating area was surprisingly poor. Despite plenty of staff visible throughout the hotel, it was difficult to find anyone to take an order, and once placed, food and drinks often took over 30 minutes to arrive. This really detracted from what should have been a relaxing space. Alcohol Policy One important detail that was not communicated at booking or check‑in is that the hotel is completely alcohol‑free. There is no bar on-site, which felt unexpected for a hotel marketed as 5‑star. Clear communication beforehand would have helped manage expectations. Thankfully, there is a charming Japanese bar directly across the road with fantastic staff and great snacks. Overall While the hotel is spotless and aesthetically impressive, it doesn’t deliver the level of service, amenities, or communication expected from a 5‑star hotel at this price point. With more transparency and more consistent service, it could offer a much stronger guest experience.

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