Pullman Bangkok Hotel G

“Some special people”

Special thanks to Ying 💕🫶 Every morning at Tiva…

“Breakfast”

Thank you,khun Ying, for your wonderful service at breakfast. You were always friendly, welcoming, and smiling. You made our mornings even more enjoyable. She made a delicious iced drink for me. Thx khun ying

“Service Excellence The Heart Behind My Stay at Pullman Bangkok Hotel G”

My recent stay in an Executive Suite at Pullman Bangkok Hotel G was, quite simply, beyond standard especially considering the very friendly room rate. The experience was so impressive that I have already booked another stay for this coming week. Room and Atmosphere Having stayed in a Corner room p… more

My recent stay in an Executive Suite at Pullman Bangkok Hotel G was, quite simply, beyond standard especially considering the very friendly room rate. The experience was so impressive that I have already booked another stay for this coming week. Room and Atmosphere Having stayed in a Corner room previously, this time I stayed in an Executive Suite on a high floor, which offered a breathtaking view of the Chao Phraya River that was truly stunning. The room was spacious, clean, and featured a Powder Room. Even though the hotel was performing a full-day air conditioning system maintenance which required us to spend most of our time out of the room or at the Executive Club Lounge, and we had to check out as early as 8:00 AM due to other commitments we were disappointed to have so little time to enjoy the room, the wonderful moments, and the breakfast. However, the room quality and service were still incredibly impressive. Executive Club Lounge Luxury Tier Service at a Friendly Price The quality of the club lounge here is on par with the luxury-tier hotels we regularly frequent: Afternoon Tea The variety of snacks was surprisingly extensive. Evening Cocktails Even with a high number of guests, the staff (both male and female) were incredibly fast and professional. A particular male staff member stood out for his excellent energy, attending to every table personally. Furthermore, there was a rotation of food options during the same service period, and the beverage standards were excellent. Breakfast They offer an A La Carte menu with delicious food and superb presentation. Khun Mee came to greet us regarding our stay and even personally brought us beverages; her service was lovely and truly excellent. The quality of the breakfast is far beyond the price point. View The view from the lounge is outstanding, offering two distinct perspectives: one side overlooking the Silom skyline and the Mahanakhon building, and the other side overlooking the Chao Phraya River. Just sitting, looking at the view, eating, and sipping coffee in the lounge is a joy in itself. Memorable Welcome and Service Check-in The service was excellent from the very beginning at the club, where Khun Mee provided warm and attentive care during our check-in. Scarlett We went up to enjoy our Welcome Drink at Scarlett. The view from the high floor provided a stunning panorama of the city and the river. It is a rooftop with a beautiful view. The staff took great care of us, including the handsome foreign manager who looked like a model. Even though we only saw him a couple of times, he greeted us warmly every time. The staff here have an excellent service mind. 25 Degrees & PR Hospitality We had the chance to dine at 25 Degrees the hamburger was delicious and the atmosphere was very chic. As it coincided with a small scale theater project, we had the opportunity to meet Khun Sumolthip (PR & Communication Manager). She came to greet us, offered helpful recommendations on several matters, and mentioned that their spa’s therapist techniques are exceptional and second to none. I will definitely try them when I have the chance. Conclusion Although we are accustomed to staying in luxury-tier hotels, Pullman Bangkok Hotel G has proven that even at an accessible price point, the hotel maintains an incredibly high standard of service, food, and beverages. They do not compromise on quality at all. Even for Elite members utilizing their benefits to the point where one might think that if you did a breakdown, the hotel would have almost no revenue left the hotel still sets a great price and maintains the same quality. The staff remain committed to delivering the best possible experience for their guests. This experience has been so impressive that we really want this place to have many more guests so the staff can get more service charges . We want this place to be mass because the property itself and the service from the staff in various departments show such great energy and service mind. We will definitely be back.

less

“Sometimes management need to invest in their best asset - their people!”

I visit Bangkok regularly and mostly stay at the outstanding Banyan Tree hotel. However, my last 3 visits have seen me staying at Pullman g on the executive lounge floor. The staff at the executive lounge generally provide an adequate level of customer service. However, one person goes above and be… more

I visit Bangkok regularly and mostly stay at the outstanding Banyan Tree hotel. However, my last 3 visits have seen me staying at Pullman g on the executive lounge floor. The staff at the executive lounge generally provide an adequate level of customer service. However, one person goes above and beyond! Henry is consistently the star performer in the executive lounge. His energy and enthusiasm is sadly without peer. I was shattered, therefore, to learn that Henry has tendered his resignation. Henry should be the executive lounge manager, or better yet, the general manager of the hotel. I did enquire at reception to talk to the general manager, to be told “We don’t have a general manager”. Therefore, regrettably I feel the only way for me to express my disdain for Pullman g management is to use this forum. The rooms are dated, the hallways are overdue a makeover. It seems this once 5 star hotel is now struggling to get beyond a 3 star plus. Come on Pullman g, inject some of your profits back into renovation and training. And recognise Henry as the valuable asset he clearly is, and pay him whatever it takes to keep him on the payroll. He could be the hospitality trainer/manager. Standards would rise and guests would receive the level of professionalism for which they are paying.

less