Phuzai Kaew Resort

“Holiday at Phuzai Keaw Resort in Wang Nam Kheio near Khao Yai National Park”

Location of the hotel is good, peaceful, midst of nature with nice mountain view and rustic ambience. To start with, a terrible booking experience through Agoda. Initial booking was at a rate of THB 3,004.90 for 2 nights with option to cancel at no cost till a day prior to my arrival. Then I get… more

Location of the hotel is good, peaceful, midst of nature with nice mountain view and rustic ambience. To start with, a terrible booking experience through Agoda. Initial booking was at a rate of THB 3,004.90 for 2 nights with option to cancel at no cost till a day prior to my arrival. Then I get a call from Agoda Customer Care stating that the hotel informed them that the said rate is not available and if I still wish to continue with the booking it would be THB 5,000, a whopping increase of more than 60%. I challenged them stating that their website still showed a lower rate. I opted for cancellation and rebooked the room under non cancellation option and had to pay THB 4,076.54. When we were taken to our room, it was a shock and total disappointment. It did not match the description on the Agoda website, it was tiny, less than 10 sq m with hardly any space to move around. No doubt it was rustic built on traditional wooden Thai house concept but not looked after well. Toilet too was rundown, amenities were limited, no hand towels, limited toiletries, one had to ask for drinking water. There was no place for refrigerator hence was located outside in the balcony. Breakfast spread was limited to Asian which is fine considering almost all guests were Thais. However it required replenishment from time to time. The shortcomings were made-up with excellent service. The staff was always ready to help with a smile. Only the lady at the reception had limited understanding of English hence be prepared to use Google translator. This place has phenomenal potential for improvement due to its location and ambience.

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