Bay Beach Resort

“Definitely not a 5☆hotel.”

Lets start by saying that this is definitely not a 5☆ hotel in anyway so don't get caught out like i did. The staff all seem quite good at the front of house and reception but the cleanliness of the pool area is terrible. Looks like it's not been cleaned for ages. Same sandy residue across all tile… more

Lets start by saying that this is definitely not a 5☆ hotel in anyway so don't get caught out like i did. The staff all seem quite good at the front of house and reception but the cleanliness of the pool area is terrible. Looks like it's not been cleaned for ages. Same sandy residue across all tiles for the whole time,suncream residue on tiles in pool. Only 7 sunbeds. Pool towels are the size of hand towels. Luckily the pool water itself looks clean. Not to bad a breakfast, but could be alot better. The smell when you walk into breakfast puts you off as all you can smell is the oil that is keeping the food warm. So overpowering. The rooms are so small it's unbelievable.

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“wrong star rating”

First, this hotel is not a 5 star hotel, it is only a 4 star at its best. It did not take long to see that this hotel has been rated incorrectly by various hotel booking websites. I have lived in Thailand for almost 10 years and travelled extensively around Thailand staying at 3, 4, and 5 star hote… more

First, this hotel is not a 5 star hotel, it is only a 4 star at its best. It did not take long to see that this hotel has been rated incorrectly by various hotel booking websites. I have lived in Thailand for almost 10 years and travelled extensively around Thailand staying at 3, 4, and 5 star hotels. This hotel does not even come close to a 5 star rating. I have stayed at many 4 star hotels that provided better service and room ammenities than this hotel. The biggest let down are the hotel rooms which are supplied with minimal amenities. Nearly all 4 star hotels in Thailand provide robes and slippers in each room, none in this so called 5 star hotel, even though the room description on the website says it has these items. Tea and coffee making facilities is what you would expect in a 3 star hotel, no tea bags provided, just cheap Nescafe coffee satchels. Tissues provided are cheap paper napkins you would find at a street café. The bed has a standard Thai style mattress (very firm) with 2 x basic pillows. In the shower you get the bare minimum of ammenities, shower cap, hand soap, cotton buds and cheap shower and shampoo gel in hand dispensers. I found the rooms had little sound proofing as you could hear the TV in the next room coming from the electrical wall socket in our room. The rooms are dated and certainly do not reflect 5 star quality. In the room description it states there is a free mini bar, wrong, does not exist. There is no information in the rooms about the hotel amenities or WIFI. Housekeeping was to a reasonable standard. There is a concierge service, however, they were not to be found on arrival, we lugged our suitcases up the ramps to the reception area before someone came to help. The web page says there are 2 x restaurants, these are only for breakfast, after breakfast they were closed for the duration of our stay, You could order food for room service or pool service only. We ordered a couple of dishes with room service, the garlic bread we ordered was like week old bread toasted, not eatable. The stir fried chicken and cashew nuts was terrible, the chicken was dry and stringy indicating that the chicken had been kept in the fridge too long. My wifes dish was Basil and pork with rice this was OK. Breakfast was just above the standard of a 4 star hotel, however, not the standard of a 5 star hotel. Overall the breakfast food was to a good standard. Some of the hotel staff were pleasant, unfortunately, many were sour faced and gave the impression that they could’nt care less. I did research this hotel via the internet and found that Google and Trip Advisor only rate this hotel at 4 stars, whereas, some hotel booking sites rate it a 5 star. I have contacted Agoda and have requested that they investigate the star rating of this hotel. Overall, would I stay here again, NO. This hotel is OK if you are happy to stay in a 5 star hotel and pay premium prices for a 4 star amenities. Photos attached confirmation of only a 4 star rating and amenities.

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“This hotel is not 5* - very disappointing”

Hotel website very misleading -lists lots room amenities supposedly provided but our "Deluxe" (?!) Sea View room did not have in-room safe, no dressing gowns, no rainfall shower-head, no USB charger or universal plug, no sofa, no beach bags. We used the 2teabags, crisps&peanuts on day 1 but they we… more

Hotel website very misleading -lists lots room amenities supposedly provided but our "Deluxe" (?!) Sea View room did not have in-room safe, no dressing gowns, no rainfall shower-head, no USB charger or universal plug, no sofa, no beach bags. We used the 2teabags, crisps&peanuts on day 1 but they were never replaced (we did get daily water & coffee sachets) Room size was ok but very limited clothes storage(would be ok for 2or3 nights but not for 2week stay) It had sea view but balcony too narrow for a chair. Main beach road &very noisy car park right outside. Liked deep bath &good air-con (though fan needs turning down at night) Large very firm bed but only 2pillows provided. Pool is small for size of hotel -only 8wooden sunbeds(no padding) &a few tables &chairs. Pool bar regularly played very loud Rap music -not exactly relaxing melodies!! The "songs" had lot of swearing -very inappropriate with children playing in the pool Hotel is set up mainly for Chinese tour groups &breakfast was mostly Asian items &the few Western ones (eggs, bacon, hotdogs, potatoes) were usually inedible as serving dishes weren't kept warm. Staff (especially in breakfast room) were very friendly &tried to help but most had poor understanding of English. Some of the receptionists also struggled to understand. This is definitely not what Europeans would class as 5* it is more like 3* Hotel needs to re-write their descriptions so that future guests are not disappointed.

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