Grand Pamir Hotel

“Very nice and modern hotel run by lovely people”

Just returned back to the UK after staying at this hotel for three nights in February 2017. We caught the Metro train (M1A) from the airport to Aksaray. We did not change to the tram (T1). It turned out to be a short 10 minutes walk and was pleasant and safe, despite being around 10:30/11:00pm! … more

Just returned back to the UK after staying at this hotel for three nights in February 2017. We caught the Metro train (M1A) from the airport to Aksaray. We did not change to the tram (T1). It turned out to be a short 10 minutes walk and was pleasant and safe, despite being around 10:30/11:00pm! As we arrived, the staff saw us and came out to help carry our baggage up the few stairs at the entrance. This was very nice and although I insisted that I will help carry the bags, the staff (super quickly) arranged for additional staff to help. As we walked in, they immediately offered us a seat and Tea or Coffee. Keeping in mind it was almost 11pm and we had planned to go out for dinner, I kindly refused but they still brought us water which was much appreciated at the time. Check-in was smooth and the welcome was amazing, but they were busy and it took around 10/15 mins so make sure you consider this in your intinary. The rooms were modern and par with any reputable hotel in the UK. The bed was very comfortable with fresh sheets. Ample towels were provided with soap, body wash, shampoo and conditioner. The TV had a handful of International channels and we could also control the temperature in our room. The rooms looked just like the pictures on their website. Breakfast was very good. Buffet but a good combination of Turkish and European foods, both hot and cold. I personally loved their hot chocolate! They also provided vegetarian options, as well as meat. Breakfast was served between 7am and 10am. They repetitively added to the buffet as guests came and ate which mean hot foods were often warm and nothing ran out. Excellent location with metro connectivity to Sultanamet (via Aksaray tram stop, T1) and Taksim (via Vezniciler metro stop, M2). If you plan to explore more of Istanbul than just Sultanamet, a hotel here is much better than Sultanamet as its easier to get around everywhere from here. It was also 15 mins walk away from the Suleymaniye mosque which is poorly served by public transport. Staff were very polite and caring. Some of them could not communication very well in English but a few were very good and they were around all of the time. Generally, it seemed like the hotel was a new venture by an owner who knew how to provide good customer service and experience to guests but did not know much about the nitty gritty of the hospitality industry. The only suggestion that I would make if for them to improve this, as it makes them fall short of a 4 star establishment. Although this is temporary, as they have the good heart and they try their best to give you a very good experience and stay. I would definitely recommend this hotel. Thank you guys for a lovely stay (if you are reading this). Jazak-Allah Khair.

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