Tan Hotel - Special Class

“Superb hotel on the edge of the Old Town. Ideally located.”

Excellent hotel. Free bottled water in fridge each day. Free flip flops etc etc. Very nice rooms and bathrooms. Surprisingly quiet given it is ideally situated on the edge of the Old Town. T1 tram stop is only 100m. Short walk to the main tourist attractions. Highly recommended.

“Perfect location to visit old city attractions”

Nice boutique hotel <5 minutes from Hagia Sophia and Blue Mosque, staff was friendly and very helpful. Stayed 3 nights, breakfast was yummy!

“Location, location, location ”

Had a wonderful 2 night stay at the Tan Hotel. Centrally located in the Sultanhamet area, main attractions were within a 5 to 10 min walk, very close to tram stop. Despite being in the heart of the old city with busy traffic the Tan maintains a quiet atmosphere. I really enjoyed the buffet breakfas… more

Had a wonderful 2 night stay at the Tan Hotel. Centrally located in the Sultanhamet area, main attractions were within a 5 to 10 min walk, very close to tram stop. Despite being in the heart of the old city with busy traffic the Tan maintains a quiet atmosphere. I really enjoyed the buffet breakfast on the roof top terrace with fantastic views over the city, Blue Mosque and Bosphorus. Rooms are basic but spacious and comfortable, nice shower. Front of house staff were friendly and helpful. Highly recommend the Sunset Cruise which they arranged for me.

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“Some outstanding staff and a bad apple can make or break a stay. Choose the hotel if only location is priority .”

We have stayed at many hotels around Istanbul at different time periods . The location and the rooftop is special . A special shoutout to Rasul and Koroy and some of the senior concierge /manager whose names we cannot recall, who were attentive and knowledgeable. However our first interaction a spe… more

We have stayed at many hotels around Istanbul at different time periods . The location and the rooftop is special . A special shoutout to Rasul and Koroy and some of the senior concierge /manager whose names we cannot recall, who were attentive and knowledgeable. However our first interaction a specific staff member who greeted us at night was absolutely unpleasant. We arrived very late and he assigned us a dirty room ( we showed him and took photos) including bed sheets and towels. At 2 AM, we were cleaning the room and asking for supplies to clean ie towels, toilet paper that was wet , sheets dirty. Your experience with this hotel will depend on how often you travel , your familiarity with other boutique hotels ( we usually prefer boutique ones like Tan Hotel) and your standards for basic cleanliness. Hotels are bedrocks for illness and infection and Covid was a harsh global awareness around sanitation and cleanliness. It does not stop us from travelling or enjoying life (expose yourself to germs is a poor pass on putting health and safety in the back burner) . We asked the staff to see the dirty room and take notes ; we also took photos . The unprofessional response was “ do not disturb me or you could leave” . That was an appalling response especially for hospitality industry . They have to know how to problem solve and listen to customer in a respectful manner . Customers identifying visible problems and blaming the customer and calling them names “difficult “ because they cannot acknowledge the problem and provide quick solution is disrespect. Don’t be in the hospitality industry if you are impatient (within 5 minutes this staff member was showing attitude ). Each customer is absolute ; don’t compare customers to label them. Provide the promised standard and solutions as no traveller wants to spend time trying to fix any problem . That’s not a vacation. This staff member was a bad branding for not just the hotel but Turkey. I am being sensitive not to name him. Türkiye like many countries are about hierarchy and power . People who support like Rasul and Karoy and the housekeeper behind the scenes should be given many shoutouts. Management leads by example . The management finally understood us after the second day destroyed due to this midnight staff member not sharing the notes appropriately that he himself collected to pass the blame to us. To end, breakfast was a varied and fresh affair and the location is a stone’s throw to three main sites and the ferry is a 15 minute walk. Keep up the good work on personalizations and don’t blame customer for issues that could be avoided before the guest arrives .

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