Waldorf Astoria Dubai Palm Jumeirah

“2 nights stay with family of 5”

We booked our 2 nights stay with Waldorf Astoria as we just wanted a relaxed few days before travelling back to UK from Abu Dhabi. The check in was very smooth, the lovely lady at reception upgraded our room and also provided us with an extra bed for one of the rooms with out even a thought. Going… more

We booked our 2 nights stay with Waldorf Astoria as we just wanted a relaxed few days before travelling back to UK from Abu Dhabi. The check in was very smooth, the lovely lady at reception upgraded our room and also provided us with an extra bed for one of the rooms with out even a thought. Going above and beyond and meeting high expectations. The grounds were clean, spacious and airy. The staff were friendly, polite and kind. Always greeted with a smile. Thank you Waldorf Astoria we had a wonderful stort stay.

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“Outstanding hotel”

Last day of our fabulous 8 night holiday here. The service from the restaurant and pool staff has been fantastic. Sasi, the wonderful attendant at the adult pool made our time there so pleasant. With refreshed ice buckets of water and a huge smile every day. He is a credit to the Hilton name. Our k… more

Last day of our fabulous 8 night holiday here. The service from the restaurant and pool staff has been fantastic. Sasi, the wonderful attendant at the adult pool made our time there so pleasant. With refreshed ice buckets of water and a huge smile every day. He is a credit to the Hilton name. Our king room, looking across the water to the Burj was large and very comfortable with a large balcony, featuring a plush couch, chairs and table. The breakfast and evening meal offerings were fresh and very tasty, with an outstanding selection of cakes and cakes ice creams. I’d gladly recommend this hotel. It’s no wonder it has been chosen to film a UAE advert today!

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“Our stay with Elnura at Waldorf Astoria”

My experience at Waldorf Astoria was amazing due to a wonderful staff member Elnura who greeted us as we walked through door. She was not only extremely polite but helped us with getting our laundry done, helping us get a taxi and always greeted us with a smile. We will definitely never forget the … more

My experience at Waldorf Astoria was amazing due to a wonderful staff member Elnura who greeted us as we walked through door. She was not only extremely polite but helped us with getting our laundry done, helping us get a taxi and always greeted us with a smile. We will definitely never forget the kindness she showed us . We thank you Elnura for your attention and kindness.Gary Ippolito and Michelle Daniele

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“Pearl Club lounge closed, a total let down”

This was our 3rd stay at Waldorf Astoria The Palm, and we keep coming back because of the wonderful experience we have always had with the Pearl Club Lounge. Unfortunately, this visit was quite different, and we were disappointed with the changes to the lounge setup. The Club lounge is closed. Afte… more

This was our 3rd stay at Waldorf Astoria The Palm, and we keep coming back because of the wonderful experience we have always had with the Pearl Club Lounge. Unfortunately, this visit was quite different, and we were disappointed with the changes to the lounge setup. The Club lounge is closed. Afternoon tea and evening canapés were moved to Peacock Alley. Breakfast was done in the main restaurant, together with all the guests. While we truly appreciate the efforts of all the staff to accommodate our needs, the current setup simply does not seem to be working. The relaxing atmosphere, privacy, and personalized service that we used to enjoy in the Pearl Club Lounge were missing this time. During afternoon tea and evening canapés, the food often took a very long time to be delivered to our table. By the time we wanted to request another round, there was no time left, as the staff were already very busy attending to the other guests, including the regular diners at Peacock Alley. As a result, we were unable to enjoy the experience at the relaxed pace we were used to. On one afternoon, we were also not given a large table right away even though we were a family of four. We were told that the larger tables were reserved for regular Peacock Alley customers. We therefore had to wait for a larger table to become available before we could place our order, which resulted in even more waiting time before our food was served. Breakfast at the main restaurant was another disappointment. The experience felt more like being in a cafeteria rather than a five-star hotel. While there was a separate area for Diamond members, we wondered why guests who are specifically paying for the privacy and exclusivity of Club access were not given a dedicated area as well. One of the things we particularly enjoyed during our previous stays was being able to order pancakes, waffles, and similar items for our children at the Club Lounge, beautifully plated and served to them. This time, the children barely ate their breakfast because the pancakes were served very plainly with only maple syrup, which I eventually had to prepare for them myself. The food selection also seemed much more limited. Even basic fruits such as bananas were no longer available. That said, we would like to acknowledge the excellent service of Ms. Eluna from Reception. Our initial Pearl Suite was noticeably smaller than the room we had during our previous stays, and the powder room was particularly cramped. The lavatory was positioned so closely that it was actually hitting my knees when I tried to sit down. I therefore requested a room transfer, and Ms. Eluna was very kind and helpful in finding us a larger room. We truly appreciate her effort. Housekeeping has also remained consistently good. Our room was cleaned well throughout our stay, and this is one aspect of the experience that continues to meet our expectations. We understand that the recent crisis has affected the hospitality industry in general, and we appreciate that operating circumstances may be challenging. However, Waldorf Astoria The Palm is fortunate to have strong demand and high occupancy, particularly during the summer season. We hope management can take this opportunity to revisit the current Club Lounge setup and restore some of the privacy, exclusivity, and personalized service that made the Pearl Club experience so special for returning guests like us. We still look forward to returning to Waldorf Astoria The Palm, as it remains one of our favorite hotels. However, for our next visit, we may choose to wait until the Pearl Club Lounge experience and setup return closer to what we have enjoyed during our previous stays.

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