Macdonald Berystede Hotel

“Best massage ever”

Stayed overnight in the hotel in a single room which was much more spacious than I thought it would be and had a bath in the bathroom which was very welcome. Bit noisy from being next to busy road and being on the main corridor from reception but nothing earplugs wouldn't fix. Breakfast was decent … more

Stayed overnight in the hotel in a single room which was much more spacious than I thought it would be and had a bath in the bathroom which was very welcome. Bit noisy from being next to busy road and being on the main corridor from reception but nothing earplugs wouldn't fix. Breakfast was decent buffet, shame you have to pay for a decent coffee though given the price of the hotel and the breakfast itself. Had an 85 min deep tissue massage in the spa with Tania who was absolutely incredible, 10/10 would recommend. Left feeling super relaxed and unwound. The spa was really nice too with lovely thermal suite and you can sit outside in the sun like you're on holiday in the lovely grounds by the Jacuzzi. Would definitely come back here!

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“A wonderful hotel I return to time and time again”

I have stayed at the Macdonald Berystede Hotel & Spa on numerous occasions now, and there is a reason I continue to return. It has become somewhere I know I can come to properly switch off, relax and recharge, and the warmth of the people here makes every visit feel special. The customer service h… more

I have stayed at the Macdonald Berystede Hotel & Spa on numerous occasions now, and there is a reason I continue to return. It has become somewhere I know I can come to properly switch off, relax and recharge, and the warmth of the people here makes every visit feel special. The customer service has consistently been excellent. From the moment I arrive, I am always made to feel genuinely welcome rather than simply another hotel guest. A particular thank you has to go to Emily, who is an absolute credit to the hotel. She always greets me with such warmth and a smile, remembers me from previous visits, and goes out of her way to make sure I am looked after. Those personal touches make an enormous difference. That same warmth extends throughout the hotel and spa. I have always found the staff friendly, approachable and helpful, and the spa is a lovely place to unwind and get some much-needed rest. On my most recent stay, I was also very kindly given a room upgrade, which was such a thoughtful and unexpected gesture. It made an already enjoyable stay that little bit more special, and I was incredibly grateful. Having stayed at the Berystede many times, I think perhaps the biggest compliment I can give is that I keep choosing to come back. There are plenty of hotels and spas I could choose from, but when you find somewhere where you feel comfortable, valued and genuinely welcomed, it is difficult to replicate. A heartfelt thank you to Emily, her manager and the entire hotel and spa team (their hydrotherapy pool is a must try) for looking after me so well over the years. I look forward to many more visits and would wholeheartedly recommend the Berystede to anyone looking for a relaxing break with genuinely caring service. Five stars from me!

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“Couple overnight spa break”

Nice old fashioned historic hotel lovely grounds (although the public can walk through them )staff were friendly had to pay to upgrade as our initial room was tiny very cramped but the new room was lovely and big restaurant and bar quite pricey ! Also 12.5% service charge added to restaurant bill… more

Nice old fashioned historic hotel lovely grounds (although the public can walk through them )staff were friendly had to pay to upgrade as our initial room was tiny very cramped but the new room was lovely and big restaurant and bar quite pricey ! Also 12.5% service charge added to restaurant bill !! No complimentary water in the room had to purchase a bottle for £5 at the bar !! The spa is looking tired and the pool tiles and surrounding walk areas need a good clean and some of the showers and sauna rooms were out of order children are allowed in the pool too and it can be very noisy and packed especially on a Monday so not chilled and relaxing the spa reception staff are more interested in chatting to each other rather than explaining how the spa and facilities work ie you have to pay for a cup to get a free tea/coffee ??also certain allowance for robes and The rubbish bin was always overflowing too but on a plus the actual treatments we had were very good (back massage ) Overall the hotel has an elegant decadent feel to it but the spa needs a bit of an upgrade the food in the restaurant was delicious especially our evening meal We had a spa overnight dinner pkg which was quite reasonably priced

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