Hotel Indigo Bath By Ihg

“Outstanding Hotel! Best in Bath”

One of the best hotel experiences I've ever had--and I used to work at the Grand Floridian Beach Resort at Walt Disney World. The hotel team was amazing from the moment we arrived until we checked out. Every detail was handled, suggestions and assistance were made to answer questions and help our… more

One of the best hotel experiences I've ever had--and I used to work at the Grand Floridian Beach Resort at Walt Disney World. The hotel team was amazing from the moment we arrived until we checked out. Every detail was handled, suggestions and assistance were made to answer questions and help our group with ideas we didn't even know to ask for while in Bath. Each team member was hospitality define and caring. The breakfast service and offerings were stunning. Along with all that the hotel is beautiful and maintains its historic past while also having modern convenience, like lifts and air-conditioning. It's located in walking distance to everything you will want to visit in Bath. I can't wait to bring another group back to experience this wonderful hotel.

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“Great location, nice rooms, a few minor niggles”

Location is perfect and the hotel has lots of communal and dining spaces to eat and relax in. Breakfast had a good selection and was very well-organised. The whole hotel smells divine as well! Staff are very friendly and we really liked our room as it was well decorated and a good size. A few min… more

Location is perfect and the hotel has lots of communal and dining spaces to eat and relax in. Breakfast had a good selection and was very well-organised. The whole hotel smells divine as well! Staff are very friendly and we really liked our room as it was well decorated and a good size. A few minor things which would take it up to 5 stars for us: 1) We were initially told we hadn't booked breakfast as part of our package, and would we like to add it on for just under £200 for 5 days. Later, we checked the email and found out we had indeed booked and paid for breakfast! Could have cost us an extra £200. 2) We were very surprised that there was no still water in our room. Sparkling only. When we asked for some we were told to get it out of the globe in the front room, which was fine, but it wasn't chilled and so we had to drink room temperature water. 3) Our room was serviced each day which was nice but our water drinking classes were never replaced once during 5 days and nor did we ever receive any still water in our fridge despite our requests. 4) There was no loo brush in the bathroom! 5) We confirmed a late check-out with the front desk the day before our departure which they were very happy to agree to but this message clearly wasn't passed on clearly as we received a phone call, and two door knocks between 11 and 12 when we were trying to get ourselves out! As I said, minor things, it is a nice hotel and we would consider staying again. Just a bit more attention to detail and sort out the drinking water issue would take it up to 5 stars.

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“Beautiful decor, disappointing stay”

We stayed in Indigo hotels across Asia hence booked this one for our one night visit to Bath. Positives: beautiful decor, very helpful staff on arrival to find nearby parking, great bathroom and shower facilities, excellent location - within walking distance to all attractions. Negatives: our room … more

We stayed in Indigo hotels across Asia hence booked this one for our one night visit to Bath. Positives: beautiful decor, very helpful staff on arrival to find nearby parking, great bathroom and shower facilities, excellent location - within walking distance to all attractions. Negatives: our room was cold upon arrival. It turned out air con heating wasn’t working. It took 3 staff visits and 2 portable heaters over 2 hours period to get it sorted, in between which we stayed in the room feeling cold (my hands were freezing). We were warm for the night but only with the two portable heaters. What was disappointing is that whilst staff apologised, we were told in the evening it will be passed on to the manger who did not contact us. Next day on check out we said our stay was average because of this, and we got an apology. However I feel that temperature in the room is one of the essentials in the room, and it could have been handled before our arrival as it was evident the room was cold, or handled quicker than 2 hours and 3 attempts. Especially as second time we called we were told engineer just left for the day (why were they not asked to check our room before leaving the first time we called?). I appreciate sometimes technical issues can happen, and it’s ok if it does, however I think it’s about how a hotel handles such matters. In this case I’m disappointed it took this long, and that we were not offered even a small gesture alongside apology, it doesn’t take much - even a free coffee/pastry in the morning or a small gift, anything to appreciate we had a disappointing experience for the main amount of time we were in the room for during the day. We also had issues with WiFi continuously disconnecting and TV signal only showed BBC1. We were in room 118 which was on floor -2 overlooking the courtyard which had a large storage type outside which was making a noise throughout the day and night (presumably fans/some sort of machinery). It was difficult to fall asleep. We could also hear floor squeaking above each time guests above moved. Overall it is a beautifully looking hotel interiors and rooms, but disappointed with the facilities especially when room price is around £200 per night, I would expect to be at least warm and be able to fall asleep without continuous noise. I am leaving this review for any guests to avoid room 118 (or 117 as also next to the noisy part) and hopefully for hotel management as feedback as to how technical difficulties could be handled in the future to avoid disappointing guests.

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“Disappointing Stay and Poor Recognition of IHG Membership”

I expected far better from an IHG property given the five star reviews and being a member, but the experience fell short in several areas. Our room wasn’t ready at 3pm, and what was meant to be a 5–10 minute wait turned into 35 minutes with no offer of water or refreshments, despite mentioning that… more

I expected far better from an IHG property given the five star reviews and being a member, but the experience fell short in several areas. Our room wasn’t ready at 3pm, and what was meant to be a 5–10 minute wait turned into 35 minutes with no offer of water or refreshments, despite mentioning that I had just driven three hours. And it was a very sunny hot day. When we finally reached the room — which was a considerable distance away despite my accessibility needs — we discovered there were no towels. When I called to request some, I was met with an unnecessarily cheeky response asking if I had “checked.” The complimentary minibar was empty, the promised complimentary drinks were missing, and although we were celebrating multiple occasions, no upgrade was offered. When I emailed ahead to ask about a complimentary upgrade, the response I received was cold and focused on selling add‑ons rather than acknowledging our celebrations. After raising my concerns, the manager emailed me only to repeat my own comments back to me, with some reassurance, but not a gesture such as “we hope to make your next stay better.” It was simply a stonewall response which he said verbatim “I truly regret that we did not provide the thoughtful, attentive stay you deserved.” The check‑in experience also lacked thoughtfulness. We were given generic restaurant recommendations without being asked about dietary requirements, resulting in a suggestion for a restaurant that wasn’t halal and time being wasted listening to a host of information that was useless when we wanted to be visiting the city. My accessibility needs were acknowledged only at a surface level, with no real consideration for room placement or support. The stay felt like a collection of thoughtless gestures rather than meaningful hospitality. The only positive interaction was with Emily, who was genuinely helpful when assisting us in locating my partner’s AirPods. Overall, being an IHG member felt meaningless and I’m thoroughly disappointed with my stay at IHG Bath.

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