Moxy Birmingham Nec

“Comfortable stay”

Room 619, a standard Moxy room with views over the lake. Small room, comfy bed, tiny fridge, kettle and coffee machine. Check in was fast and won a free drink on the scratch card which I exchanged for a glass of Pinot Grigio. Breakfast was not included in my £147 rate, so paid £16.50 for a comprehe… more

Room 619, a standard Moxy room with views over the lake. Small room, comfy bed, tiny fridge, kettle and coffee machine. Check in was fast and won a free drink on the scratch card which I exchanged for a glass of Pinot Grigio. Breakfast was not included in my £147 rate, so paid £16.50 for a comprehensive buffet breakfast. Ideally located for the NEC exhibition centre and nice to be able to walk to restaurants at Resorts World

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“Convenient for trains & NEC”

Chosen for convenience, travelling by train to Birmingham International for an event at NEC, both within a few minutes' walk. I had problems connecting to WiFi so sought help at reception. One employee's attitude was "tough luck", but another persevered & got me connected. Had a quiet room on overl… more

Chosen for convenience, travelling by train to Birmingham International for an event at NEC, both within a few minutes' walk. I had problems connecting to WiFi so sought help at reception. One employee's attitude was "tough luck", but another persevered & got me connected. Had a quiet room on overlooking the lake. Main room spacious, but shower room miniscule - floorspace the exact size of the bathmat. That said, water pressure was great & water hot. Pub-style food was pricy eg breakfast £16 with no option for smaller meal, tiny piece of buttermilk chicken in a bun with chips & salad garnish £18. Alternatives include eateries in Resort World across the lake. Guests get a free drink during their stay - gin-based cocktail, alcohol-free version or OJ (voucher in key card wallet). In your room there's a kettle with hospitality tray and 2 small cartons of water.

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“Great hotel for BP pulse”

Fantastic hotel, clean, modern, and extremely helpful staff. The breakfast was included which I wasn't expecting, with a wide range of items. Very close to BP Pulse arena, and lots of restaurants a stones through away. The only thing that was a downside was the car park being so far away, on a ni… more

Fantastic hotel, clean, modern, and extremely helpful staff. The breakfast was included which I wasn't expecting, with a wide range of items. Very close to BP Pulse arena, and lots of restaurants a stones through away. The only thing that was a downside was the car park being so far away, on a nice day it's a lovely 7 minute walk around the lake, but on a dreary wet morning is not so fun.

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“One night stay for Halestorm at the NEC”

I selected the Moxy for the Halestorm concert at the NEC this weekend through Booking.com, as it's only a stone's throw from the arena. You can literally see the Premium entrance from the bar window, and as a lone female, proximity (and ergo, the safety) is pretty important to me. Before my stay, … more

I selected the Moxy for the Halestorm concert at the NEC this weekend through Booking.com, as it's only a stone's throw from the arena. You can literally see the Premium entrance from the bar window, and as a lone female, proximity (and ergo, the safety) is pretty important to me. Before my stay, Marriott pushed the Bonvoy membership scheme to an offputting level. A pre-stay email, drenched in branding, instructs you to download the app to check in. Don't panic, you can check in with the staff 'traditionally' but the insistence from Marriott came over so strong that I had to check TripAdvisor reviews for reassurance they had a customer service desk. You also can't use the wifi unless you sign up to this scheme, which was sidestepped by reception who just told guests there "wasn't a password". I get all businesses want your repeat custom (and I work in IT for my sins) but in this day and age we're drowning in apps and memberships! We're already paying over £100 per night, the least an international hotel chain could do is let their guests hop on some basic wifi without extra faff. Anyway - once I got off the train, I didn't need to look far to find the Moxy as it's directly outside Birmingham International. The check-in area is open-plan alongside the restaurant and bar, which was a mix of comfy chairs and tables with seating. I was handed my key-card, paid £13 for access to the breakfast buffet (which is in line with other hotel franchises) and sent on my way. Arriving at the room, I got to unpacking. I liked the mood lighting, but it would have been nice to have a bit more functional storage. No work-desk, but there was a cute plush bench by the bed which was pleasant to sit and read in before heading out. The tea station was well stocked with Tetley tea and Walker's shortbread. The view from the room was pretty: it was facing out onto the lake, the fountain and the Resorts World complex in all their glory. The bathroom was modern with a large walk-in shower and plenty of towels provided. There are water glasses, a box of tissues plus a discreet sanitary-bag dispenser under the sink. On the mirror, there was a lovely handwritten welcome... for the previous guest. Reception did apologise when I told them, as after the initial amusement I was then concerned I had been given someone else's room. As the room was spotless otherwise it was easy to shrug off once the confusion had been resolved. There was also a voucher for a free drink in the card sleeve with my key-card that I hadn't noticed nor been told about - thankfully the barmaid informed me that one should be in the sleeve before I paid full price. Neither of these are world-ending problems of course (plus she recommended a gorgeous mocktail to spend my voucher on) but as they're meant to be part of the Moxy welcome it's a shame the mark was missed. Seeing Halestorm was a special night for me and those little touches would've been chef's-kiss. Overnight, I didn't get a lot of outdoor noise at all, which is great as we're very close to the airport. However, you can still hear movement from the guests upstairs and the corridors - no biggie for me, but if you're sensitive to that, it's worth packing your Loops. Breakfast was a relaxed affair, I went downstairs later than most so missed the rush although my details weren't checked to ensure I'd paid for it. I explained all this to the team leader when he asked me for feedback during check-out. He was very polite and said he'd pass it on to the team for improvements which was appreciated. To be fair to the staff they were professional and attentive when I spoke with them. Overall I can't fault how close Moxy is to the NEC and that was my main reason for choosing it, so it certainly did its job in that respect. 3/5

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