Harbour Hotel Christchurch

“Gorgeous hotel in a breathtaking setting”

We love this hotel, it’s a beautiful location, lovely rooms and delicious food. The staff were brilliant. Cannot recommend this hotel highly enough. We stayed 5 days and it wasn’t nearly long enough.

“Dinner on The Deck”

Phil was an exemplary waiter...

“Fabulous Hotel in Muddeford/Christchurch”

This is a fabulous hotel. Great location, lovely room, fab outside areas and excellent food. However, the friendly and professional staff in every department really made my stay special. Nothing was too much trouble for them. My room was well appointed with a secluded patio to sit in. Because … more

This is a fabulous hotel. Great location, lovely room, fab outside areas and excellent food. However, the friendly and professional staff in every department really made my stay special. Nothing was too much trouble for them. My room was well appointed with a secluded patio to sit in. Because I had read full details of the hotel in advance I was aware there was no air con but this wasn’t a problem. I didn’t need the fan supplied as I was able to leave patio doors partly open in a secure position. Can highly recommend and hope to return in the future.

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“Pleasant short break.lacking in customer service”

We had a pleasant two night break at The Harbour. But i have to say there were definitely some disappointments regards our stay. We actually stayed at the Hotel many years ago,one Easter,with our children,when it was a Trust House Forte group hotel. Basically upon arrival,there was a wedding,(rev… more

We had a pleasant two night break at The Harbour. But i have to say there were definitely some disappointments regards our stay. We actually stayed at the Hotel many years ago,one Easter,with our children,when it was a Trust House Forte group hotel. Basically upon arrival,there was a wedding,(revellers were extremely loud ,late that night),so car park was rammed. To his credit the concierge did offer for us to double park,and he would later move it (my husband is a blue badge holder).Luckily one of the workers moved their van for us,so we were sorted. We were offered no help with our luggage,either on arrival or upon leaving. Check in was very unwelcoming,the girl was extremely young,and it was as if she was reading from a script,we were told absolutely nothing about the hotel,just handed a key,and left to get on with it,actually very poor. We booked the Upper deck for the first night and The Jetty for the second. It was a celebration for our special anniversary,and i had asked previously for a window table.We were running slightly late on the second night,so my husband asked for a bit of leeway on our time,the Maitre de ,was quite curt ,that our table would go if we were more than 15 minutes late,we made sure we were there! When we arrived, we were trying to get in the front door,and were just ignored by the waiters,when i asked about our request for a window table,we were not given one,though it was a previous request,as a special occasion, so very disappointing. We actually found the manager quite off ,admittedly busy,but it is your job,surely to be polite,especially to residents. Food was very tasty,and well presented. Wine ,very expensive,and frankly not even a decent wine. Restaurants should always offer a very decent house wine. Junior staff were all lovely.It was at management level,that was lacking,in fact poor and unwelcoming,actually we never once saw the hotel manager,definitely a lacking of welcome,sadly.

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